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Can I keep dji care on a return rebuy
486 3 2018-2-23
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mdsniper7
lvl.4
Flight distance : 8340 ft
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So bought phantom 3 at microcenter  but paid with wrong credit card lol. If I bought dji care for it.  can I do a return rebuy on a different card and keep dji care or will the dji care not be active anymore once I return it and buy the same drone again.
2018-2-23
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DJI Thor
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Flight distance : 13602 ft
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Hi there, may I know where did you purchase the DJI Care? If you purchased it on the DJI Store, since it is bound to the serial number, you need to return the DJI Care and purchase again for the new serial. But if it is the DJI Care card and you haven't activated it, you can reserve it and activate for the same module when the new drone arrives. Thank you.
2018-2-23
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mdsniper7
lvl.4
Flight distance : 8340 ft
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United States
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DJI Thor Posted at 2018-2-23 23:01
Hi there, may I know where did you purchase the DJI Care? If you purchased it on the DJI Store, since it is bound to the serial number, you need to return the DJI Care and purchase again for the new serial. But if it is the DJI Care card and you haven't activated it, you can reserve it and activate for the same module when the new drone arrives. Thank you.

I bought it from a local authorized seller. And I bought the dji care through the app. So does that mean it's just attached to the serial number so since I am just returning to buy the same exact drone the dji care will remain active on that drone.
2018-2-24
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DJI Susan
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mdsniper7 Posted at 2018-2-24 08:39
I bought it from a local authorized seller. And I bought the dji care through the app. So does that mean it's just attached to the serial number so since I am just returning to buy the same exact drone the dji care will remain active on that drone.

The Dji Care is bound with the aircraft SN. If you got a replacement, please kindly send an email to djicare@dji.com with the old and new SN, the designated team will help you.
2018-2-24
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