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Rear leg missing :(
579 19 2018-2-25
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fans947b4c7f
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United States
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Survived a big crash into the top of a tree... Drone is, amazingly, perfectly fine (asive from a broken propeller). However, rear leg snapped off and I cannot find it anywhere...

Any ideas where I can purchase one?

Thank you
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2018-2-25
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Wachtberger
Captain
Flight distance : 261509 ft
Germany
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First of all I am happy that not more damage occurred, but the Air gives the impression to be very robust indeed. I am sure that DJI support can send you the missing piece, just contact them.
2018-2-25
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fanscc274c09
lvl.2
United States
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Are you sure it's fine? The gap between the leg and the body of the drone sure seems askew... there's only a very fine, even gap on mine between the body of the drone and the leg.
2018-2-25
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fans947b4c7f
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United States
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Wachtberger Posted at 2018-2-25 13:39
First of all I am happy that not more damage occurred, but the Air gives the impression to be very robust indeed. I am sure that DJI support can send you the missing piece, just contact them.

Contacted, waiting for response.
2018-2-25
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fans947b4c7f
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United States
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fanscc274c09 Posted at 2018-2-25 13:43
Are you sure it's fine? The gap between the leg and the body of the drone sure seems askew... there's only a very fine, even gap on mine between the body of the drone and the leg.

Good eye!  I saw that after I posted the photo... Looked it over and, yes, there is no gap on the other legs and a small gap on this one... Whoops!  Let's hope this does not affect the operation.  I still do need a new leg though
2018-2-25
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Buzzyone
Captain
Flight distance : 2417297 ft
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United Kingdom
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Looks like the Axle Shaft is bent, send it to DJI, they won't send you the missing part.
2018-2-25
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Wachtberger
Captain
Flight distance : 261509 ft
Germany
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fanscc274c09 Posted at 2018-2-25 13:43
Are you sure it's fine? The gap between the leg and the body of the drone sure seems askew... there's only a very fine, even gap on mine between the body of the drone and the leg.

I agree, did not spot this first.
2018-2-25
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Wachtberger
Captain
Flight distance : 261509 ft
Germany
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After having spotted the gap now I fully agree with Buzzyone and recommend sending it in for repair.
2018-2-25
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fans947b4c7f
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United States
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Buzzyone Posted at 2018-2-25 14:36
Looks like the Axle Shaft is bent, send it to DJI, they won't send you the missing part.

Ah, great!  Sigh.  How much do you think they'd want for repair?
2018-2-25
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AG0N-Gary
Captain
Flight distance : 700846 ft
United States
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Looks like a possible crack in the body where the leg axis is also.  Slightly out of focus, so can't tell for sure.
2018-2-25
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fans947b4c7f
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AG0N-Gary Posted at 2018-2-25 15:02
Looks like a possible crack in the body where the leg axis is also.  Slightly out of focus, so can't tell for sure.

WOW, very observant!  No, there's no crack there.
2018-2-25
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dji TO88
Captain
Flight distance : 3698 ft

Canada
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Doesn't look like anything snapped off just fell off or unclipped.
2018-2-25
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fans947b4c7f
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dji TO88 Posted at 2018-2-25 18:28
Doesn't look like anything snapped off just fell off or unclipped.

Yes. to did. But looks like there may be more damage than that. I'll wait for Support to respond and follow their instructions
2018-2-25
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dji TO88
Captain
Flight distance : 3698 ft

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fans947b4c7f Posted at 2018-2-25 18:41
Yes. to did. But looks like there may be more damage than that. I'll wait for Support to respond and follow their instructions

I see in the picture you posted the arm seems to have dislodged arm have you tried to push it back into place maybe it just got knocked out when it landed on the arm?
2018-2-25
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gogga
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dji TO88 Posted at 2018-2-25 18:49
I see in the picture you posted the arm seems to have dislodged arm have you tried to push it back into place maybe it just got knocked out when it landed on the arm?

That is precisely what happened. Way to fix it?
2018-2-25
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dji TO88
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Flight distance : 3698 ft

Canada
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gogga Posted at 2018-2-25 18:50
That is precisely what happened. Way to fix it?

If you press it lightly or trist it lightly does it feel it will snap back into place?
2018-2-25
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gogga
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United States
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dji TO88 Posted at 2018-2-25 19:02
If you press it lightly or trist it lightly does it feel it will snap back into place?

No, nothing is "snapping back". I think something is slightly bent. No bother, just flew it and the craft behaves normal. Granted, its' in my apartment, but it flew up, stabilized, and was hovering normal. I think it's just peachy...
2018-2-25
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DJI Thor
Administrator
Flight distance : 13602 ft
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I am sorry for the crash. Please send the drone in so we can help to take care of it. Please contact our support to start a case: http://www.dji.com/support
2018-2-26
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Adriano Araujo
First Officer
Flight distance : 731565 ft
United States
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What happened? How did you crash as it is loaded of sensors?
2018-2-26
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gogga
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United States
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Adriano Araujo Posted at 2018-2-26 06:09
What happened? How did you crash as it is loaded of sensors?

I suppose the tree branches were too small for the avoidance to sense them... Drone was performing one of the pre-programmed moves and ran into a tree. I tried to push UP but either the drone didn't respond or I was too slow...... Sensors look fine, though...
2018-2-26
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