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X5 felt on the floor
662 10 2018-2-26
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FiShBuRn
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[size=14.6667px]Hello,
[size=14.6667px]Sadly my X5 felt on the floor and bent the small pitch arm that has no cable in it...i was able to "unbent" it so the gimbal can inicializate. All works fine but the arm is not straight...

[size=14.6667px]This is the arm im talking about:
[size=14.6667px]

[size=14.6667px]Does anyone knows where to get this arm? Or should i ignore it?

[size=14.6667px]Thanks in advance.
2018-2-26
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Linuxglobal
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Pics dont seem to show up, try re-loading. Try searching ebay for a scrap unit or may be lucky to find just the arm. You may cause more damage in the swap so if it works, might be best left alone.
Also as a heads up, to properly bend aluminum back, remove it from the gimbal, and use a heat torch, allows the metal to soften.

But all electronics need to be removed.
Not sure if it uses the same logic as the x3, but the x3 uses magnets in the motors for calibration, you may have moved one out of place in the drop.
2018-2-26
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FiShBuRn
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Here is an atual photo of the problem:

2018-2-26
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Linuxglobal
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The angle seems to still be maintained, you may have a slight skew but if it is still balances you should be all set.

Alternatively, I have a 3D printer and I make up unique parts like these. You can design a simple part and have it printed with a bit more reinforcement.
DJI doesnt always sell indiviudla parts but there may be a scrap camera on ebay here and there.

From the Pic i would leave it as is and adjust roll settings. Looks like the Roll arm from the pic. You may also have slightly skewed YAW as well.
2018-2-27
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FiShBuRn
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I've send it to DJI, lets wait to see what they say....
CAS-1509180-V0L8H7
2018-3-2
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DJI Mindy
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We are sorry for the accident, our repair team will take care of it when it arrives, hope you will get it back soon, please let us know if you need any assistance during this process.
2018-3-4
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FiShBuRn
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Item        Quantity        Unit Price(EUR)        Total Nett(EUR)
Zenmuse X5 Roll-axis Auxiliary Arm Module        1        10.74        10.74
Zenmuse X5 Flexible Flat Cable (long)        1        28.93        28.93
Repair Service Fee        1        50.00        50.00
Freight:                       
Discount:                        -0.00
DJI Care deduction:                        0.00
Sub Total Payment:                        89.67
VAT(at 21%):                        18.83
Grand Total Payment:                        108.50

Well not bad...allready payed, just have a questions why is necessary to change the flat cable?

Thanks
2018-3-8
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DJI Mindy
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FiShBuRn Posted at 2018-3-8 09:58
Item        Quantity        Unit Price(EUR)        Total Nett(EUR)
Zenmuse X5 Roll-axis Auxiliary Arm Module        1        10.74        10.74
Zenmuse X5 Flexible Flat Cable (long)        1        28.93        28.93

You may post the case number here so that we could check more details for further support.
2018-3-9
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FiShBuRn
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DJI Mindy Posted at 2018-3-9 03:29
You may post the case number here so that we could check more details for further support.

CAS-1509180-V0L8H7

Thanks
2018-3-9
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FiShBuRn
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DJI Mindy Posted at 2018-3-9 03:29
You may post the case number here so that we could check more details for further support.

@DJI Mindy, i think ive got a "new" X5, the serial number is different, i just want to ask if i've some kind of warranty?
2018-3-16
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DJI Mindy
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FiShBuRn Posted at 2018-3-16 01:24
@DJI Mindy, i think ive got a "new" X5, the serial number is different, i just want to ask if i've some kind of warranty?

I apologize for the late response since I just came back from my holiday, sorry to tell you that the warranty will remain the previous one.
2018-3-24
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