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Mavi Air Crystalsky can't connect
812 11 2018-2-26
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windstar3
lvl.3
Germany
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Can't establish connection between the RC and my brand new CS nor via USB-USB-C cable nor via WiFi connection.
All firmware / software are on the latest.
While using my mobile phone via the short USB cable to the microUSB connector on the RC it enters the device without issues.
Whith the CS it always stops at step 3 "connect the RC and the mobile device" see screenhshots
Any help would be highly appreciated.

IMG_20180226_194532.jpg IMG_20180226_194457.jpg IMG_20180226_194515.jpg


2018-2-26
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Tommyxx
lvl.2
Flight distance : 33898 ft
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Italy
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Ci provo
Il cavo corto per intenderci quello laterale corto non deve essere inserito se usi la porta usb sotto!
2018-2-26
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Swedrone
First Officer
Flight distance : 14709829 ft
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Sweden
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Have you tried to connect it to another device?
2018-2-26
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windstar3
lvl.3
Germany
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Swedrone Posted at 2018-2-26 12:15
Have you tried to connect it to another device?

what to what device?
2018-2-26
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Wachtberger
Captain
Flight distance : 261509 ft
Germany
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Tommyxx Posted at 2018-2-26 12:11
Ci provo
Il cavo corto per intenderci quello laterale corto non deve essere inserito se usi la porta usb sotto!

Tu sei un pomodoro... ;-)  He hasn't connected any other cable. Even WiFi connection doesn't work apparently, we had a long chat via PM tonight.
2018-2-26
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Wachtberger
Captain
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Seeing your screenshots I am wondering if you have ever tried to simply skip this setup menu? Just push on the "X" in the upper right corner and see what happens then.
2018-2-26
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windstar3
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Wachtberger Posted at 2018-2-26 12:30
Seeing your screenshots I am wondering if you have ever tried to simply skip this setup menu? Just push on the "X" in the upper right corner and see what happens then.

Is not possible to connect when trying to skip. Pressing the X just brings You back to the main screen
2018-2-26
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windstar3
lvl.3
Germany
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But in the meanwhile after taking teh battery out of the CS and rebooting twice and switching the RC also twice off and on connection was finally established.

2018-2-26
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Wachtberger
Captain
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windstar3 Posted at 2018-2-26 13:00
But in the meanwhile after taking teh battery out of the CS and rebooting twice and switching the RC also twice off and on connection was finally established.
[view_image]
[view_image]

Ah ok, this changes everything. The issue was the connection between your RC and the MA. I had understood that you did not manage to connect your CS with the RC. Glad that all is solved now :-)
2018-2-26
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lannes
First Officer
Flight distance : 4465 ft
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Australia
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when the AC, RC and DJI Go4 are on sometimes I find that I need to restart the controller to get the CS to recognise the connection in the app
It's something to do with the order of turning things on, I suspect the DJI Go4 needs to be first followed by the AC and the RC
2018-2-26
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DJI Thor
Administrator
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windstar3 Posted at 2018-2-26 13:00
But in the meanwhile after taking teh battery out of the CS and rebooting twice and switching the RC also twice off and on connection was finally established.
[view_image]
[view_image]

Good to know that you got it worked at the end. Please feel free to let us know if there is anything else we can do, we are glad to help.
2018-2-26
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windstar3
lvl.3
Germany
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THX, will keep You updated if it happens again.
2018-2-27
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