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where can I buy a new remote controller?
2556 18 2018-2-26
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djiguy001
First Officer

Canada
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Where can I buy a new Phantom 3 advanced remote controller? Can't seem to find it on the store here. Is it here, or is there somewhere else I can buy one?

My current one is not working (it does not connect to the iPad/will not establish a connection). I tried purchasing an HDMI backing input/output for $99, thinking that might fix it, but it didn't. So I think something is wrong with the remote.

If it helps, the model # is GL300A.

Thanks.

2018-2-26
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ALABAMA
Captain
Flight distance : 10356965 ft
United States
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E-bay would be a good place to look.  Can you expand on whats wrong with the one you have?  Most problems can be solved.
2018-2-26
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djiguy001
First Officer

Canada
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ALABAMA Posted at 2018-2-26 12:04
E-bay would be a good place to look.  Can you expand on whats wrong with the one you have?  Most problems can be solved.

Thanks. Looked on e-bay, lot of them say used, etc. I want a new one.

The thing that is wrong with it is this. I turn it on, plug the cord from the controller into my ipad, but there is no response/signal. (I've tried different cords, tested the same cords on other phantoms, and the cords work fine).

So when it is plugged into my iPad, when I start up the DJI pilot app, nothing shows up/no camera/etc.

I thought maybe purchasing the HDMI thing (where you plug it into the controller) might fix something, but it still doesn't work. So not sure if DJI gave me a defective remote controller one time when I had it for repair (long time ago), or what. (I heard stories where they would sometimes swap out machines/controllers, instead of fixing your existing one. Not sure if that is true or not, but just listing that as a possibility).

So bottom line - while I can fly (just with the remote) - I have no live view from my iPad, because it is not connecting to the controller.

Any ideas how to fix that?
2018-2-26
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Josh the apple
lvl.2
Flight distance : 643061 ft
United States
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djiguy001 Posted at 2018-2-26 12:17
Thanks. Looked on e-bay, lot of them say used, etc. I want a new one.

The thing that is wrong with it is this. I turn it on, plug the cord from the controller into my ipad, but there is no response/signal. (I've tried different cords, tested the same cords on other phantoms, and the cords work fine).

Have you tried a different device (tablet, phone, etc.)? Also make sure you accept the request to trust the controller to access data.
2018-2-26
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djiguy001
First Officer

Canada
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Josh the apple Posted at 2018-2-26 12:52
Have you tried a different device (tablet, phone, etc.)? Also make sure you accept the request to trust the controller to access data.

Yes - I did. The thing is - it doesn't even "acknowledge" the request.

The remote controller is basically just not connecting to my iPad. I know it's not the cord, and I know its not the backing (because I replaced the HDMI section on a different remote, worked fine. Just this one didn't). So assuming it is something else with the remote...
2018-2-26
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Jeff Millard
First Officer
Flight distance : 503635 ft
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United States
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This eBay sale is for a new GL300A.

Jeff
2018-2-26
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RicardoGray
Captain
Flight distance : 4356421 ft
United States
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If it is a GL300A, that is the best one of the 3-available. The usb port can be purchased however. It does connect to your Phantom correct? The LED on the RC is green? Just no connection to your mobile device. Should be able to find one on Ebay for sure. Not sure about a new one, but a lot of used ones. I would think yours would be something to consider selling on Ebay to recover your costs. Just my opinion.
2018-2-26
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djiguy001
First Officer

Canada
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RicardoGray Posted at 2018-2-26 13:24
If it is a GL300A, that is the best one of the 3-available. The usb port can be purchased however. It does connect to your Phantom correct? The LED on the RC is green? Just no connection to your mobile device. Should be able to find one on Ebay for sure. Not sure about a new one, but a lot of used ones. I would think yours would be something to consider selling on Ebay to recover your costs. Just my opinion.

Why would people be 'selling' used ones though? Wouldn't they not be able to use their phantom 3's? (if they are 'just' selling the remote controllers?)

And yes. My remote connects to the Phantom. It just doesn't connect to the iPad.
2018-2-26
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Peo
Captain
Flight distance : 25316916 ft
Sweden
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http://www.rc711.com/shop/dji-ph ... .html?cPath=382_447
2018-2-26
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fans55ae5496
Captain

United States
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djiguy001 Posted at 2018-2-26 21:42
Why would people be 'selling' used ones though? Wouldn't they not be able to use their phantom 3's? (if they are 'just' selling the remote controllers?)

And yes. My remote connects to the Phantom. It just doesn't connect to the iPad.

Maybe they crashed their craft into the ocean or some other place and no longer have something to remotely control...
2018-2-26
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DJI Susan
Administrator

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Hi there, what's the color of RC indicator? Can the drone be controlled by the RC? As the GL300A has been discontinued, please check whether local dealers can help: https://www.dji.com/where-to-buy
2018-2-26
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RicardoGray
Captain
Flight distance : 4356421 ft
United States
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djiguy001 Posted at 2018-2-26 21:42
Why would people be 'selling' used ones though? Wouldn't they not be able to use their phantom 3's? (if they are 'just' selling the remote controllers?)

And yes. My remote connects to the Phantom. It just doesn't connect to the iPad.

Some may have had a fly away, or crash.
2018-2-27
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djiguy001
First Officer

Canada
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DJI Susan Posted at 2018-2-26 23:34
Hi there, what's the color of RC indicator? Can the drone be controlled by the RC? As the GL300A has been discontinued, please check whether local dealers can help: https://www.dji.com/where-to-buy

Yes. The drone can be controlled by the RC.

Just it will not connect to the iPad. So I can't fly far away, I can't "calibrate" the compass, or anything like that.
2018-2-27
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RicardoGray
Captain
Flight distance : 4356421 ft
United States
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djiguy001 Posted at 2018-2-27 14:58
Yes. The drone can be controlled by the RC.

Just it will not connect to the iPad. So I can't fly far away, I can't "calibrate" the compass, or anything like that.

Hey it's your call, but I would strongly suggest you buy another usb module for your RC. Easy to replace and a whole lot less than a new remote. Good luck my friend.
2018-2-28
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DJI Susan
Administrator

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djiguy001 Posted at 2018-2-27 14:58
Yes. The drone can be controlled by the RC.

Just it will not connect to the iPad. So I can't fly far away, I can't "calibrate" the compass, or anything like that.

Thanks for getting back to us. Regarding the compass, I have replied you in your new post: https://forum.dji.com/thread-138051-1-1.html
2018-3-2
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djiguy001
First Officer

Canada
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DJI Susan Posted at 2018-3-2 03:57
Thanks for getting back to us. Regarding the compass, I have replied you in your new post: https://forum.dji.com/thread-138051-1-1.html

Okay. thanks. In the meantime - do you have a SPECIFIC dealer/website you can point me to where I can buy a NEW phantom 3 remote controller, model GL300A?

I'd send it in for repair, but I don't like the fact they auto upgrade all the firmware.
2018-3-2
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sxcccy
lvl.1

China
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It's selling on Amazon. Here is links.
DJI Phantom 3 Standard Part 74 - Remote Controller 5.8G (Sta)DJI Phantom 3 Standard Part 74 - Remote Controller 5.8G (Sta)  by DJI $168.99
2018-3-3
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sxcccy
lvl.1

China
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It's selling on Amazon. Here is links.
DJI Phantom 3 Standard Part 74 - Remote Controller 5.8G (Sta) by DJI $168.99
DJI Phantom 3 Part 10 Remote Controller by Pro-Motion Distributing - Direct $279.00

2018-3-3
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Dirty Bird
Captain
Flight distance : 6752684 ft
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United States
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Try Helipal.com
2018-3-3
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