Crazyant
 lvl.3
Flight distance : 852392 ft
Switzerland
Offline
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DJI Thor Posted at 2018-2-26 19:20
Hi there, just to verify, did you catch the drone midair? May I have your ticket number so I can check the details about it? And for your video, some shots seem to be unstable, like 2: 21 and 4:18, did you move the sticks or the drone was hovering at that time? Please help to confirm. Thank you.
They just replied again with this:
Reynalyn (Support)
2月27日 18:16 CST
Hello Antonis,
Thank you for the prompt response.
Upon checking on the video that you've sent with us, we noticed that the video output is not stable and shaky. We suggest to contact your dealer for you to avail the warranty of your unit. Kindly send us feedback on what may be the result.
Should you have any questions, do not hesitate to contact DJI Europe Support and we are more than willing to provide you any information to have your inquiries/questions be answered. We're always here to help.
Feel free to contact DJI Europe Support, Mon-Fri 8:30AM - 5:00PM (UTC+1) via the following three channels:
Tel Support: +31 20 654 5202
Email: support.nl@dji.com
Online Support: http://www.dji.com/support#after
Thank you.
Best Regards
Reynalyn
DJI Customer Support
The request ID is #998234.
Why are they saying that the drone is not stable and everyone here says the opposite, including you? Please tell me what do do. |
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