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problem with update in P4P+
1044 27 2018-2-26
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BENJANAJARRO
lvl.2

El Salvador
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hi every one please i need your help with a issue so when i try no install the update about precision safe database my controler does not move from 0% how can i do for i can insstall the update and let me use my P4P+ thanks for your help believe me best regards.
2018-2-26
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DJI Susan
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Hi there, may I know what's the current version of the aircraft and RC? Please make sure the built-in screen has been connected to the internet well and check again, Alternatively, you can try to reset the RC to factory settings to see whether it helps.  
2018-2-26
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BENJANAJARRO
lvl.2

El Salvador
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DJI Susan Posted at 2018-2-26 22:10
Hi there, may I know what's the current version of the aircraft and RC? Please make sure the built-in screen has been connected to the internet well and check again, Alternatively, you can try to reset the RC to factory settings to see whether it helps.

2018-2-27
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BENJANAJARRO
lvl.2

El Salvador
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2018-2-27
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BENJANAJARRO
lvl.2

El Salvador
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DJI Susan Posted at 2018-2-26 22:10
Hi there, may I know what's the current version of the aircraft and RC? Please make sure the built-in screen has been connected to the internet well and check again, Alternatively, you can try to reset the RC to factory settings to see whether it helps.

hi thanks for your help i have added some picture of the error that i have look the information that you request is:
- phanton 4 pro + model WM331A
- firmware version 01.05.300
- RC version 1.3.6.0
when i put this firmware version all is ok but when i start to use the aircraft always show me the error "Precise Fly Safe Database Update" and need that connect the RC to the aircraft using usb cable also i connect the RC to the wifi and begin the update but after 30 minutes stay waiting always stay in 0% how can i do for resolve believe me appreciate your help. best regards benjamin.
2018-2-27
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tompahr
Second Officer
Flight distance : 1055866 ft
Croatia
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Try update with DJI Assistant 2. I had same problem and solved through update with Assistant.
2018-2-27
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BENJANAJARRO
lvl.2

El Salvador
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tompahr Posted at 2018-2-27 07:32
Try update with DJI Assistant 2. I had same problem and solved through update with Assistant.

thank for your help how can i do for i install this update from dji assistant because when i use this only let put the last firmware version believe me thanks for your help
2018-2-27
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pmaubo
lvl.1
United States
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I am also unable to update.  
2018-2-27
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tompahr
Second Officer
Flight distance : 1055866 ft
Croatia
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Can you compare with my versions?
2018-2-27
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BENJANAJARRO
lvl.2

El Salvador
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2018-2-27
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BENJANAJARRO
lvl.2

El Salvador
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thanks for your help, only the firmware version aircraft is different but i search and dont find your version.
2018-2-27
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tompahr
Second Officer
Flight distance : 1055866 ft
Croatia
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That is beta version. You have to ask the administrators for beta.
2018-2-27
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BENJANAJARRO
lvl.2

El Salvador
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ok perfect, but with this safe database update always tell me that need update now after factory reset and download all updates dont give me error when fly but always show the message that need update safe database
2018-2-27
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tompahr
Second Officer
Flight distance : 1055866 ft
Croatia
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I think that is some bug in DJI GO 4.
2018-2-27
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wataero
lvl.4
Flight distance : 1061558 ft
United States
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DJI Susan Posted at 2018-2-26 22:10
Hi there, may I know what's the current version of the aircraft and RC? Please make sure the built-in screen has been connected to the internet well and check again, Alternatively, you can try to reset the RC to factory settings to see whether it helps.

I have a P4P+ and I am having the same problem.  Box pops up when you first turn on the A/C.   If you click on ignore and "GO Fly" and then go to the About screen that user  tompahr posted a screen shot of and  click on check for updates it says that database is up to date.    For the P4P these precise fly safe DBs appeared with A/C firmware update 01.05.0300.  I have P4P+ with RC FW 01.03.06.00 that includes GO App 4.1.22.   With all of the problems that A/C FW 0300 has, when will they come out with an update that is stable?   And no, I don't want a Beta that fixes one problem but has a raft of others.  When can we get a fully tested release?
2018-2-28
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BENJANAJARRO
lvl.2

El Salvador
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DJI Susan Posted at 2018-2-26 22:10
Hi there, may I know what's the current version of the aircraft and RC? Please make sure the built-in screen has been connected to the internet well and check again, Alternatively, you can try to reset the RC to factory settings to see whether it helps.

hi susan i am having troubles yet and when i check all my systems are updated but always get the message that need update safe database please what can i do? thanks for your help
2018-3-1
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DJI Susan
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BENJANAJARRO Posted at 2018-3-1 09:47
hi susan i am having troubles yet and when i check all my systems are updated but always get the message that need update safe database please what can i do? thanks for your help

Thanks for getting back to us. I've reported this to our engineers and will come back as soon as there is any update.
2018-3-2
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DJI Susan
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wataero Posted at 2018-2-28 16:42
I have a P4P+ and I am having the same problem.  Box pops up when you first turn on the A/C.   If you click on ignore and "GO Fly" and then go to the About screen that user  tompahr posted a screen shot of and  click on check for updates it says that database is up to date.    For the P4P these precise fly safe DBs appeared with A/C firmware update 01.05.0300.  I have P4P+ with RC FW 01.03.06.00 that includes GO App 4.1.22.   With all of the problems that A/C FW 0300 has, when will they come out with an update that is stable?   And no, I don't want a Beta that fixes one problem but has a raft of others.  When can we get a fully tested release?

Well noted, and we're so sorry for the troubles. This has been reported to our engineers, we'll keep follow up.
2018-3-2
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BENJANAJARRO
lvl.2

El Salvador
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DJI Susan Posted at 2018-3-2 02:59
Well noted, and we're so sorry for the troubles. This has been reported to our engineers, we'll keep follow up.

ok believe me i will appreciate your help and will stay  pending of your update.
2018-3-2
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DJI Susan
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Update: I just confirmed with the team that you have got the latest database. The message should be the misinformation. Please check the data from here: System Settings>Storage>Apps(app data&media content)>DJI GO 4>Clear Data.
2018-3-6
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15matjan
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DJI Susan Posted at 2018-3-6 01:11
Update: I just confirmed with the team that you have got the latest database. The message should be the misinformation. Please check the data from here: System Settings>Storage>Apps(app data&media content)>DJI GO 4>Clear Data.

Dear Susan, I have the same problem with the Basic Fly Safe Database Update popping continuously on a last FW P4P+. I tried to clear data as suggested above, following that, the RC+ made an auto-reboot with DJI GO4 reinitiating : "Resource data reinitializing" and, asking to reconnect to my WIFI network and reaccess with DJI's username and password but, after... the window with the Basic Fly Database Update appeared again... All the RC+, AC and DJI GO4app are updated to last available versions...Perhaps instead of CLEAR DATA, you meant CLEAR CACHE ????
2018-3-6
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alqahfi
lvl.1

Indonesia
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DJI Susan Posted at 2018-3-6 01:11
Update: I just confirmed with the team that you have got the latest database. The message should be the misinformation. Please check the data from here: System Settings>Storage>Apps(app data&media content)>DJI GO 4>Clear Data.

dear Susan, i has update my phantom 4 pro+ RC FW from V1.2.2.0 to V 1.3.6.0. but the lasted aircraft FW version still V 01.05.030. and it causes my RC is not connected to my aircraft. the indicator says No Signal, it can fly but there is no vision to RC. please help, i need to use my drone again. thanks for your attention
2018-3-6
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rider7874
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HIT THE FACTORY REST FIRST AND THEN TRY TO UPDATE IT.
2018-3-6
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DJI Susan
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15matjan Posted at 2018-3-6 14:01
Dear Susan, I have the same problem with the Basic Fly Safe Database Update popping continuously on a last FW P4P+. I tried to clear data as suggested above, following that, the RC+ made an auto-reboot with DJI GO4 reinitiating : "Resource data reinitializing" and, asking to reconnect to my WIFI network and reaccess with DJI's username and password but, after... the window with the Basic Fly Database Update appeared again... All the RC+, AC and DJI GO4app are updated to last available versions...Perhaps instead of CLEAR DATA, you meant CLEAR CACHE ????

Have you got the latest version of the database? If yes, please ignore the reminder.
2018-3-7
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DJI Susan
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alqahfi Posted at 2018-3-6 20:11
dear Susan, i has update my phantom 4 pro+ RC FW from V1.2.2.0 to V 1.3.6.0. but the lasted aircraft FW version still V 01.05.030. and it causes my RC is not connected to my aircraft. the indicator says No Signal, it can fly but there is no vision to RC. please help, i need to use my drone again. thanks for your attention

I've read your new post and replied it: https://forum.dji.com/thread-139158-1-1.html Please try to refresh the current version and link RC again to see whether it works.
2018-3-7
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15matjan
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DJI Susan Posted at 2018-3-7 01:08
Have you got the latest version of the database? If yes, please ignore the reminder.

Thanks Susan, yes I have the latest version. It is what I'm doing, ignoring it, but this does not make me feel and fly comfortable...I assume is something similar to the Spark update which was appearing in the previous FW for P4P+, hope you'll fix it soon.
2018-3-7
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DJI Susan
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15matjan Posted at 2018-3-7 03:15
Thanks Susan, yes I have the latest version. It is what I'm doing, ignoring it, but this does not make me feel and fly comfortable...I assume is something similar to the Spark update which was appearing in the previous FW for P4P+, hope you'll fix it soon.

Noted with thanks! This has been forwarded to our engineers for review.
2018-3-9
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15matjan
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Spain
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DJI Susan Posted at 2018-3-9 02:08
Noted with thanks! This has been forwarded to our engineers for review.

You're welcome
2018-3-9
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