LoMackz
lvl.4
Flight distance : 183704 ft
Sweden
Offline
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Thank you, i think its important to share these this experience as it will help both the users and DJI how their support works.
Update on my case: The shipment back to me is going quicker then i expected and it seems like it will arrive tomorrow. According the information that i have gotten it seems they are shipping me a brand new RC since it has a diffrent serial number. If it arrives tomorrow then the time it took from me sending it away, for DJI to inspect, repair and send it back to me would be 7 working days, which is alot faster that i expected. Well done DJI!
- February 28: Submited my online repair request, recived my UPS shipping label the same day.
- March 1: Sent the UPS parcel with the remote.
- March 6: DJI Netherlands recived my RC, inspected it, and sent me the email on that they will repair it.
- March 7: DJI completed the repairwork(or gave me a new one). The return package was also sent this day.
- March 9: Expected to be delived to me(At the time of writing this the package has traveled from Netherlands > Germany > Denmark so far.
Will update one last time when i get the remote back and have tested it.
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