djiuser_G1BOHICM0VMN
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DJI Elektra Posted at 2018-3-1 03:13
Hi, there. Please tell me the model of your mobile device. Using case adds extra weight which causes imbalance of the gimbal. I would recommend you read the refund and replacement policy from our website: https://www.dji.com/support/purchase#refund_and_return_policy
Hi, I have Google Pixel 2 with case Spigen Neo Hybrid.
To allow me to use my Osmo, I could remove the rubber limiting the thickness of phones. I will think about it before asking for a refund.
Thank you |
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