Chris Con
lvl.4
Flight distance : 501175 ft
United States
Offline
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Cziakas- My inspire 1 has had two issues.
Situation 1- During a hard landing a piece of plastic called the gimbal plate broke. It's just a large rectangular piece of plastic. Everything else was fine.
My options were 1. Send my inspire 1 in for repair and pay 65 dollars to ship something that large. Then find ind a box and wait 6-8 weeks for repair of a piece of plastic. or 2. Fix it myself. DJI historically has a spare parts shortage during initial product launches. (planned obsolescence?) Our mods here even made us aware of that before launch. This coupled with the fact that only DJI Corporate is allowed to service Inspire 1s (and not the dealer network) meant I couldn't fix my Inspire.... Actual experience - gorilla glue kept me flying for two weeks. I posted all of this publicly on this forum. I was then contact by Tahoe Ed (good man!) saying someone would reach out to me and sell me the part. That never happened . So I waited another couple weeks and finally found one on e-bay.. It's a super easy fix. 8 minutes to fix and replace.
Situation 2- My Inspire 1 had a harmonic vibration issue where it was literally shaking itself to death. After posting photos here, another member walked me through the 2 minute process of adjusting prop angle to solve my problem. In this situation my options were to pay 65 to ship and wait 6-8 weeks or spend 2 minutes and use a torx screwdriver to solve my problem. I'm fairly certain a few turns of a screw driver and a dab of lock-tite has voided my warranty.. Again, I voided my warranty because fixing an inspire 1 sucks. a lot.
After this I participated in the beta test program. While some members here will disagree, once the new firmware dropped my Inspire was finally the machine I wanted it to be when I opened the box. I fly four batteries for fun everyday before or after work on the beach. My Inspire 1 rides shotgun in my truck in flight mode throughout the entire day. The things she is capable of are astounding once you have confidence in the product. It's now an absolute joy to fly. The best ready to fly drone by a mile . By this I mean flight characteristics, faith in product , speed, handeling and ease of use. The optics could be improved. but once you develop a workflow you can "work" around that.
But, there will come a day, I'm sure, where something bad will happen again. I've now come to peace with the fact that I'll have to fix it myself.
Too Long. Didn't read? The Inspire 1 is an amazing peace of tech that I'm so happy I purchased. Just don't ever break it . ever. Asking DJi to help fix your broken Inspire 1 is just a world of hurt. It's literally the worst customer service experience you could possible imagine...
But , again, when it works there is nothing better.
-Chris "can't wait to fly in 50 minutes" Con |
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