Please select Into the mobile phone version | Continue to access the computer ver.
stuck at "confirm your account"
2636 3 2018-3-2
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Primo_NYC
lvl.4
United States
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my friends Mavic, just back from DJI getting gimbal fixed, needs to be updated, we're trying to update and keep getting stuck on the 'confirm your account' page.

I've made sure her account is active and up on the device.
any help will be greatly appreciated.

2018-3-2
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djiuser_o4roF4mzAHOq
lvl.2
Flight distance : 498796 ft
United States
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Make sure your email is correct
2018-3-2
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lannes
Captain
Flight distance : 4465 ft
  • >>>
Australia
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If this problem is in loginng into DJI Assistant 2 , it's probably asking for a "Captcha" code, try clicking on where it should be this may bring it up, otherwise disable the  virus protection and run DJI Assistant 2 again.

2018-3-2
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DJI Elektra
Administrator
China
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Please try to reinstall the app or DJI Assistant 2 if you fail many times. If the problem remains, please provide a screenshot of the situation. Thanks for your support.
2018-3-2
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