Nidge
lvl.4
United Kingdom
Offline
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For the last decade multirotors/drones have essentially remained the same. They fly and if equipped with a camera they take stills and video. The technology they use has been improved upon with more advanced flight controllers, more efficient batteries and propulsion systems, more advanced autonomous functions. These improvements have greatly aided the user yet these same changes can still be implemented on to products the manufacturer now considers to be obsolete.
Example 1: I still have a Phantom 1. This Phantom has an average flight time of 20minutes, is equipped with a 4K 3axis stabilised camera, capable of autonomous flight, true it only has a standard definition video downlink but still just as capable for lining up that all important shot.
These days, and I see this both as unfortunate and insulting, the trend amongst manufacturers is to adopt similar sales and marketing principles as cell phone manufacturers. By this I mean a year after release of a product they limit, or completely stop, support for that product in favour of their new kid on the block. This artificially makes the previous model obsolete compelling the user, at extra cost, to upgrade to the newer model even though the supposed enhancements are not necessarily so great in the first place.
Example2. I recently contacted DJI concerning a piece of equipment they still sell. My query was about changing the code in the APP so that the Geo-Zones were consistent with the rest of their product line. Their response was that it was no longer supported and that I should purchase newer hardware, N3 FC and RTK system. If it wasn’t bad enough their suggestion was for me to scrap perfectly good electronics for equipment both more costly and not available for use in my country.
What I’m trying to say, probably very badly, is that I believe a manufacturer has a moral commitment to support their customers and ensure the customer has the best experience with their products, and not to ditch support in favour of pushing them toward a product that to all intents and purposes is both geographically and financially unobtainable.
Ranty fist waving over.
Nidge
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