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Drone will not activate
1730 22 2018-3-3
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fans9808ad38
lvl.2
Flight distance : 2717 ft
United States
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I just bought a brand new barebones phantom 3 advanced as I have wrecked the last one. I transfered the camera over and paired the remote succesfully. I went to open the app and saw that I had the camera view and the this seqience of "activation" screens came up. Every time I try to avtivate it says activation failed. I spent 2 days via facebook DJI helpdesk to no succes. They said they activated it Manually but it still says activation failed.I have tried it on 2 tablets and 2 cell phones. I unistalled and reinstalled multiple times to no avail. When I went to reinstall the app on one of the tablets it said it is no longer compatible. but the others are an Ipad mini with latest updates..also did reinstall of the app after that. an LG g6 cell, and a galaxy s7 edge...and still can't get a successfull activation. Why not just make the app work without this activation BS. I know they say its for warranty. then why not just advise people to go online and fill warranty info or it wont be covered instead of making us regret ever spending money at DJI.

2018-3-3
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fans9808ad38
lvl.2
Flight distance : 2717 ft
United States
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I bought a yuneek..dji has lost it
2018-3-3
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fans9808ad38
lvl.2
Flight distance : 2717 ft
United States
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It's on purpose because they want you to buy the full package,
2018-3-3
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DJI Mindy
Administrator
Flight distance : 7 ft
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We are so sorry for the trouble caused, may I have the serial number of your drone, your activated account and the screenshot of the error message? We will help to check it, thank you.
2018-3-3
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fans9808ad38
lvl.2
Flight distance : 2717 ft
United States
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The serial number is p76dci19a26887
2018-3-4
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fans9808ad38
lvl.2
Flight distance : 2717 ft
United States
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2018-3-4
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fans9808ad38
lvl.2
Flight distance : 2717 ft
United States
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DJI Mindy Posted at 2018-3-3 20:21
We are so sorry for the trouble caused, may I have the serial number of your drone, your activated account and the screenshot of the error message? We will help to check it, thank you.

The serial number is p76dci19a26887..
2018-3-5
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fans9808ad38
lvl.2
Flight distance : 2717 ft
United States
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DJI Mindy Posted at 2018-3-3 20:21
We are so sorry for the trouble caused, may I have the serial number of your drone, your activated account and the screenshot of the error message? We will help to check it, thank you.

Acivaton fail
2018-3-5
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Nebicaneser
Captain
Flight distance : 2521900 ft
Spain
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hello i had the same problem ..... try an old app to activate not the last version  , i solved it in this way
2018-3-5
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Nebicaneser
Captain
Flight distance : 2521900 ft
Spain
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once done the activation with an old version of Dji ...then you can unistalll the old version and install the new ...... I lost 4 days of my life trying to activate my drone, the answers here were that my wifi was not powerful, that my phone was not compatible bla bla bla ..., I found in a forum this activation problem and that was the solution I found , activate with an old version of Dji ....
2018-3-5
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Nebicaneser
Captain
Flight distance : 2521900 ft
Spain
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hope it help , welcome aboard
2018-3-5
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jmaddatu
lvl.1
Philippines
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i have the same problem with my spark. i have tried everything. error 1002 persist. please see attached error message and s/n. Please help. Online chat support checked serial number, only battery was activated? how is this possible?
1DF62CD1-B06E-4A17-ABB2-9D13B1568124.jpeg
EA905E1E-A16F-4150-AF62-6D2268B1C566.jpeg
2018-3-6
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DJI Susan
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fans9808ad38 Posted at 2018-3-5 05:48
The serial number is p76dci19a26887..

Received with thanks! Please kindly refer below and export the active log for analysis, thanks!

sdcard/DJI/dji.pilot /LOG/CACHE/active
2018-3-6
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DJI Mindy
Administrator
Flight distance : 7 ft
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fans9808ad38 Posted at 2018-3-5 05:48
The serial number is p76dci19a26887..

Thanks for the serial number, could you please also PM me your DJI account so that I'm able to escalate the issue to our engineers for further analysis? Thank you.
2018-3-7
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fans9808ad38
lvl.2
Flight distance : 2717 ft
United States
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DJI Susan Posted at 2018-3-6 22:27
Received with thanks! Please kindly refer below and export the active log for analysis, thanks!

sdcard/DJI/dji.pilot /LOG/CACHE/active

What logs??..It's a brand new drone and I haven't been able to calibrate the compass, let alone log any flights.
2018-3-7
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fans9808ad38
lvl.2
Flight distance : 2717 ft
United States
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jmaddatu Posted at 2018-3-6 05:21
i have the same problem with my spark. i have tried everything. error 1002 persist. please see attached error message and s/n. Please help. Online chat support checked serial number, only battery was activated? how is this possible?

I think it is probabaly dji's way of keeping track of equipment for warranty puposes...for instance like my problem...I bought a brand new bare bones drone still in the box but my camera and remote are a couple years old...I think it's so they can determine what is or isn't covered by warranty...However, it seems the software has some issues.
2018-3-7
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fans9808ad38
lvl.2
Flight distance : 2717 ft
United States
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Nebicaneser Posted at 2018-3-5 09:52
once done the activation with an old version of Dji ...then you can unistalll the old version and install the new ...... I lost 4 days of my life trying to activate my drone, the answers here were that my wifi was not powerful, that my phone was not compatible bla bla bla ..., I found in a forum this activation problem and that was the solution I found , activate with an old version of Dji ....

Been trying older versions for several days since you post...No luck there either
2018-3-8
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fans9808ad38
lvl.2
Flight distance : 2717 ft
United States
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Went out and bought a new tablet..Samsung Galaxy tab A...no luck with activation on that either
2018-3-8
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Nebuchadnezzar
Captain
Flight distance : 2521900 ft
Spain
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fans9808ad38 Posted at 2018-3-8 14:19
Went out and bought a new tablet..Samsung Galaxy tab A...no luck with activation on that either

Then is a DJI servers error maybe
2018-3-9
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DJI Susan
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fans9808ad38 Posted at 2018-3-7 15:41
What logs??..It's a brand new drone and I haven't been able to calibrate the compass, let alone log any flights.

Sorry for the confusion. The log I mentioned here is the active file, which is related to the activation. Please refer the pathway in 15# to see whether you can find the file.
2018-3-9
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fans9808ad38
lvl.2
Flight distance : 2717 ft
United States
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DJI Susan Posted at 2018-3-9 03:46
Sorry for the confusion. The log I mentioned here is the active file, which is related to the activation. Please refer the pathway in 15# to see whether you can find the file.

The folder  named LOG is empty.. I also checked other folders and they are also empty
2018-3-9
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DJI Susan
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fans9808ad38 Posted at 2018-3-9 06:12
The folder  named LOG is empty.. I also checked other folders and they are also empty

Thanks for the confirmation. I'm afraid this cannot be figured out remotely, please kindly send it in again and mark the last case number for better follow-up, thanks!
2018-3-13
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Kandomere
lvl.4
United States
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lol what happened to this drone? they reflashed it?
2019-6-27
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