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What could have caused the problem?
480 3 2018-3-5
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mattinhk
lvl.3
Flight distance : 54888 ft
Hong Kong
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Hi guys,

So about 2 weeks ago my spark started going haywire on me. Sudden lossing control for a short time, gimbal pitch problems and weak signals. So I have decided to send it over to DJI for repair. After their diagnosis, the conclusion was they need to replace the following:

Gimbal and Camera Module1112.00112.00
IMU19.009.00
Remote Controller Main Board151.0051.00


I have bought the spark September last year and have never crashed the little thing. I really can't think of anything that would damage the hardware besides weather humidity. I was wondering if any of you might have a theory to why this happened and how to avoid it in the future.
2018-3-5
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hg87
lvl.3
Flight distance : 117123 ft
Australia
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Sounds like a warranty case to me. You are within the 12m so I don't know what DJI want to charge you for.
2018-3-6
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mattinhk
lvl.3
Flight distance : 54888 ft
Hong Kong
Offline

hg87 Posted at 2018-3-6 01:20
Sounds like a warranty case to me. You are within the 12m so I don't know what DJI want to charge you for.

oh its free under the warranty, i was just thinking how the damage occurred so i can watch out from having the same problems
2018-3-6
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DJI Elektra
Administrator
China
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mattinhk Posted at 2018-3-6 01:24
oh its free under the warranty, i was just thinking how the damage occurred so i can watch out from having the same problems

Disconnection can be caused by compass error and I would recommend users fly in place with good GPS signal to avoid this problem. Thanks for your support.
2018-3-6
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