IOHIM
lvl.1
Flight distance : 209262 ft
United States
Offline
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December of 2016 I bought my first drone, a DJI Phantom 4. I absolutely fell in love with it, felt like a kid again as I flew it everyday for the first two months. I captured some amazing video with it. Then while on a road trip, I watched in disbelief as my drone malfunctioned and flew away. The drone ended up in the top of a tree on the side of a sheer cliff, not recoverable except by trained mountain climbers, of which I am not. I had purchased the DJI Care program but since I didnt have a crashed drone to send in DJI said they could'nt help me. 2 months old and Im out $1500, needless to say I was not happy. I contacted DSLR Pros, where I purchased the drone and they informed me that DJI can review the flight records and determine the cause of the crash. I contacted DJI and they reluctantly agreed to look into this, at a snails pace. DJI strung me along for 10 months and still no replacement drone. I was forced to share my story, in detail, all over social media. I made hundreds of posts. DJI asked me to please stop, when I have the replacement in hand I will stop I told them. DJI ruiened flying drones for me. Their customer service staff lied to me over and over again, 3 times I was on hold for 90 min onlly to be hung up on, 3 times. They finally sent a replacement after the DJI Care expired and refused to credit me the time I sat without a drone (10 months should have been added to the replacement drone). What is wrong with people these days? I'm certain that all of the negative press I created cost them a few dozen sales. I've concluded DJI has grown way too fast to keep up with any reasonable form of customer service IF they ever cared in the first place. Shame on you DJI, shame on you !!!
Brent A Smith
brentasmith@earthlink.net
1-517-304-5606
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