DJI Susan
Administrator
Offline
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Hi there, may I know who do you contact our support? Email or online chat? Could you tell us your info when you contacted our support? I'll check the status and help you get an update.
Regarding the charging issue, do you use the original charger? If yes, I'd suggest to start an online case and send it in directly: https://repair.dji.com/repair/index |
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