fansae23a175
lvl.1
Canada
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Good afternoon,
I figured I would create a post on the DJI Care Refresh process to outline my experience and show others what you go through when you buy the extra insurance. The main reason I got the DJI Care Refresh was for not only the insurance part but the rapid support. I've understood that DJI has bad support response times which is a pain in the behind. So here is my experience/opinions on my usage for DJI Care Refresh so others get an idea of the process. I will update the post as time goes on.
March 12 12:15pm: Just finish spending an hour chatting with a support rep who was polite & friendly. Advised him I had DJI Care Refresh and he was very quick with responses at first however as time went on, things slowed down. Sent him photos of my receipt, however, no photos of the drone. All in all, a good experience tho. He said it would be 24-48 hours before I get the shipping label which is scary considering I purchased the DJI Care Refresh for the rapid support and I don't consider 24-48 hours rapid. Hopefully, it is not that long and he was speaking via a script.
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