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Osmo fails to activate properly
304 4 2018-3-12
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fansa194787a
lvl.1
United States
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Hello

This is my second OSMO.  When I activate my Osmo, the camera head swings on its access and ends up crashing into the arm, sort of like a loser, sad sack  robot. I've tried switching out batteries, SD Cards, updating firmware. Nothing. thanks,
2018-3-12
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DJI Mindy
Administrator
Flight distance : 7 ft
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Sorry to read on this, was the device activated successfully? Were three gimbal axises unlocked completely? If the issue persists, could you please show us a video? You can upload to YouTube and post the link here if you are convenient.
2018-3-13
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fansa194787a
lvl.1
United States
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Okay here it is. The camera head just swings around and hits the arm. Clunk

2018-3-13
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fansa194787a
lvl.1
United States
Offline

2018-3-13
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DJI Mindy
Administrator
Flight distance : 7 ft
Offline

fansa194787a Posted at 2018-3-13 16:48
https://vimeo.com/259972361

Thanks for the video, we recommend to contact our support team to start a ticket and send in the device for further assistance, please obtain the support team here: https://www.dji.com/support?site=brandsite&from=nav
2018-3-13
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