mpdigiman
lvl.4
Ireland
Offline
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DJI Mindy Posted at 2018-3-13 19:13
Hi mpdigiman, sorry for your experience with our support team, I checked the system, the new case number has been created and our support has tried to call you but you were unreachable. Then email has been sent to you with the new case number, just to clarify, did the jumpy gimbal issue happen only once or happen every time? Did you make more tests?
Hi Mindy, The gimbal issue has happened in about two out of ten video clips. not all the time but you never know when it will strike. Regularly (but I don't have recorded footage as proof) when turning in flight (yawing left or right) the gimbal will twist and turn and jump all over the place until the drone come to a hover. Its so bad it looks like your were doing a calibrations in flight.
Have you seen the sample footage I provided? if so its pretty bad right?
My own drone was in better condition as the fault was not this bad.
As for the new case, yes I since received an email but that is beside the point, DJI let me down, they sent me a faulty unit. I contacted DJI repair centre via email and almost pleaded for them to help me with a speedy fix. They NEVER got back to me. I had to ring support speak to a representative and set up a new case number. Seems that's all I am to DJI - 'A CASE NUMBER'. |
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