Logged in and looked around DJI's main website.
I found a way to check on status of a repair.
But was unable to find a way to check on status of Support Request.

Wanted to make sure DJI Support got my email with attached TombStones.zip file.
Have seen a few emails go to /dev/null due to overly aggressive corporate security/spam email filters.

Thus: Is there a DJI webpage/link to check on Status of Support Request?

Hedge, once you send the email and is received, you will receive an auto-reply with a ticket number, you can provide me with your ticket number, I can help to check.

DJI Thor Posted at 2018-3-13 22:45
Hedge, once you send the email and is received, you will receive an auto-reply with a ticket number, you can provide me with your ticket number, I can help to check.

Thank you.  

I will give it a few days.  If I don't get an email response; I will take you up on manual check of Support Request number.

I was really looking for a way I could check status, without bugging DJI & Forum Admins.

HedgeTrimmer Posted at 2018-3-13 23:04
Thank you.  

I will give it a few days.  If I don't get an email response; I will take you up on manual check of Support Request number.

No problem, our email support will reply the email as soon as possible once they receive it, if you would like us to check the status, please don't hesitate to let us know.

Got a little problem...
DJI's repair system does not Show my registered CrystalSky that I bought directly from DJI.

Additionally, DJI's repair system rejects the Internal SN shown under Settings menu / About device / Status
and rejects the External SN of QR code in battery area.
I have tried several combinations of External SN of QR code.  Being printing is small, and O & 0 can be easily confused.

Where do I find the CrystalSky Ultra bright 7.85" Serial Number required by DJI's repair system?

Never mind.  I have right SN from QR Code located in battery slot on back of CS.
Problem is Online system does not recognize SN.
DJI Phone Tech Support confirmed I had right SN.

HedgeTrimmer Posted at 2018-3-15 10:24
Never mind.  I have right SN from QR Code located in battery slot on back of CS.
Problem is Online system does not recognize SN.
DJI Phone Tech Support confirmed I had right SN.

Please select ''Product Model''--All Models, then you will find CrystalSky.

DJI Thor Posted at 2018-3-13 22:45
Hedge, once you send the email and is received, you will receive an auto-reply with a ticket number, you can provide me with your ticket number, I can help to check.

I have the same issue... no place on the website to get updates on my Customer Support "request".  The last email from DJI customer support was signed by Ella, referencing request（#2988966) .  I have ordered a complete Mavic Air 2 package, but it was returned by FedEx before I got it.  I need to know if the order was returned, etc.   I would really like a chance to use your product, but I am concerned about the spooky customer service/support interface.  HELP
UPDATE: Next day.  DJI sent five emails showing that they received the package back from FedEx and refunding my order.  I am still nervous about the customer support (Service??).

djiuser_cLCVwgcQEy4V Posted at 8-27 12:02
I have the same issue... no place on the website to get updates on my Customer Support "request".  The last email from DJI customer support was signed by Ella, referencing request（#2988966) .  I have ordered a complete Mavic Air 2 package, but it was returned by FedEx before I got it.  I need to know if the order was returned, etc.   I would really like a chance to use your product, but I am concerned about the spooky customer service/support interface.  HELP

Hi there, I am sorry for any issue you had encountered. I had checked the order, the refund had been submitted, you'll receive a refund soon, please don't worry.

DJI Susan Posted at 8-28 00:15
Hi there, I am sorry for any issue you had encountered. I had checked the order, the refund had been submitted, you'll receive a refund soon, please don't worry.

Thank you for your help!

djiuser_cLCVwgcQEy4V Posted at 8-28 07:57
Thank you for your help!

You're most welcome. Should there any further concerns, please feel free to let me know.