beamlord
lvl.1
Flight distance : 112628 ft
Austria
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My Mavic Pro was sent in for service today. There are two main problems, both well-known and described in many threads on the forum:
1. The gimbal roll, where the image rolls during roll movement of the drone. The gimbal yaw, where it continues to drift (turn) further or in the opposite direction uncontrollably, after turning the drone.
2. The drone doesn't fly straight. It deviates noticeably from a straight line. Also, when braking (releasing controls) the drone pulls to left or right (depending on whether it was flying forward or backward) before actually stopping. This behavior happens even without any wind, but is more dramatic when it's a bit windier. This is simply dangerous.
All possible calibrations, firmware refresh, have been done to no avail.
Since I also purchsed the new Mavic Air, I realized that the difference in quality on both of the abovementioned points is dramatic. Mavic Air displays NONE of that behavior, so I don't think this is normal to expect from Pro.
I decided to open this thread and keep it up to date to document the whole process of the service, so that others can benefit from this experience. I will be giving a fair and honest review.
Hoping that the DJI Support staff will also watch closely.
Today, I have sent the unit in for service (EU) Netherlands NUTH center.
So far, I've requested a repair, and received the UPS label within 2 days, as described.
Case Number CAS-1552401-K1D7D1
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