Hi.

I've a question related to my brand new DJI spark. I've bought the fly more package and one out of the two batteries doesn't want tto charge. I tried after tips on this forum to charge it with the cable, but it gives the same lights. Doesn anyone know what to do?

Never used the battery before by the way! I tried to first charge it together with the other battery, after the other battery has finished charging it gave a flickering green and red color.

With the Youtube link!

I had to return one of my fly more batteries which had the same issues.. Turned around in about 2 weeks. You are near DJI service centre so  it should hopefully be quicker

Mullheliflier Posted at 2018-3-16 06:27
I had to return one of my fly more batteries which had the same issues.. Turned around in about 2 weeks. You are near DJI service centre so  it should hopefully be quicker

You had this too?

I don't know if my charger went red, but the battery would not charge and showed a large cell variation in the Go 4 App.

Some time ago, my dealer told me that in some combos only one battery was working. Perhaps yours is one of that time, still?

dude since it is brand new  get a replacement asap.  Contact dji support at dji.com

Mr. Information Posted at 2018-3-16 08:35
dude since it is brand new  get a replacement asap.  Contact dji support at dji.com

DJI aint easy with returns...

Brief Description of the Damage
· Scanned/imaged copy of the Proof of Purchase (Purchase Receipt).
· Photos of the battery, including the Serial number.
· Screenshot of the battery info, from the DJI GO app (Settings > Aircraft Battery).
· Has the battery been involved in any rough landings or crashes? If yes, please send us the DJI account (email address) you used for that flight and the specific time of that flight so we can analyze the problem.

Also, kindly provide a short video clip showing the issue containing the following:
1. The clear shooting of a serial number of the battery bottom.
2. A workable battery that works well with the charger.
3. Test the faulty battery with the same workable charger (need to press the power button to prove if the battery is fully charged or cannot be turned on).

Hi, there. In your situation, please contact our support and follow their instruction. Here is the link: http://www.dji.com/support Thanks for your support.

Jerpie Posted at 2018-3-18 02:54
DJI aint easy with returns...

Brief Description of the Damage

dude dji has 14 days guarantee if you once there is a product issue

Does anyone know how much time a repair costs?

DJI sent me a new battery

Jerpie Posted at 2018-3-27 09:09
DJI sent me a new battery

Cool - glad thats sorted for you!

Jerpie Posted at 2018-3-27 09:09
DJI sent me a new battery

Glad DJI sorted this out

DJI doesn't care about their customers. Attached is my support thread asking for remediation and being told that they won't help.

Are you really looking for every battery issue post and replying to it with your tl;dr crap that nobody will read?