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need help with firmware "error"
1621 26 2018-3-16
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djiuser_NoLXybZQIUuQ
lvl.2
United States
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hey guys I tried searching but couldn't find my error code. I'm trying to update my pro to v01.04.0300. the remote updated but drone gets to 40% and restarts. ive tried to update threw app, their drone will get to 67% but same thing fails. ive have assistant v1.2.2.845 and try to update but get error code 0x020104 at 40%.
2018-3-16
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Wachtberger
Captain
Flight distance : 261509 ft
Germany
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This sounds very unpleasant. Have you tried a factory reset in DJI Assistant and then update again to the new firmware?
2018-3-16
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djiuser_NoLXybZQIUuQ
lvl.2
United States
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Wachtberger Posted at 2018-3-16 14:16
This sounds very unpleasant. Have you tried a factory reset in DJI Assistant and then update again to the new firmware?

yes tried that
2018-3-16
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Wachtberger
Captain
Flight distance : 261509 ft
Germany
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Too bad, especially since I can't offer any other way forward right now, sorry! But I very much hope that others will be alble to assist you!
2018-3-16
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Arcobaleno Reborn
lvl.4

Philippines
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Uninstall and reinstall the dji go app and dji assistant 2 try it again after uninstall reinstall start with the dji assistant 2
2018-3-16
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djiuser_NoLXybZQIUuQ
lvl.2
United States
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Arcobaleno Reborn Posted at 2018-3-16 14:31
Uninstall and reinstall the dji go app and dji assistant 2 try it again after uninstall reinstall start with the dji assistant 2

thanks tried that too
2018-3-16
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RBMTS
Second Officer
Flight distance : 167441 ft
United States
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What is the current version of your Pro's firmware? Perhaps it is too old.  
2018-3-16
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djiuser_NoLXybZQIUuQ
lvl.2
United States
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okay so update, I went back at refreshed v01.04.0100, after doing this drone is showing v01.04.0300? also new problem camera does not work, I get image but showing no sd card and no cam info as in iso and what not. I'm also unable to pitch cam and it real slow in movment
2018-3-16
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djiuser_NoLXybZQIUuQ
lvl.2
United States
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also I tried to reset camera setting on app and get a failure message
2018-3-16
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djiuser_NoLXybZQIUuQ
lvl.2
United States
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RBMTS Posted at 2018-3-16 15:32
What is the current version of your Pro's firmware? Perhaps it is too old.

aircraft is showing 01.04.0300 same for remote
2018-3-16
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djiuser_NoLXybZQIUuQ
lvl.2
United States
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going to try to refresh firmware
2018-3-16
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djiuser_NoLXybZQIUuQ
lvl.2
United States
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okay so reached 42% and update failed, undefined 0x0b2803 is the error code
2018-3-16
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avengermike
lvl.2
United States
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i tried to downgrade to v01.04.100 and hit the norm 40% and drone restarted and failed again. out of ideas
2018-3-16
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DJI Thor
Administrator
Flight distance : 13602 ft
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Please provide me with your DJI account, I will help to forward a beta firmware to you to try.
2018-3-17
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avengermike
lvl.2
United States
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a
2018-3-17
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DJI Thor
Administrator
Flight distance : 13602 ft
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Thank you, the beta has been forwarded. Please refer to the steps below to upgrade it via the DJI Assistant 2 again.
1. Log into your DJI account.
2. Upgrade the firmware V 01.03.0813.
3. Once it's done, please press the "Record" button on RC and make sure it's recording, then start to upgrade firmware to the latest version, see if it helps.
2018-3-18
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avengermike
lvl.2
United States
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Okay thank u
2018-3-18
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avengermike
lvl.2
United States
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DJI Thor Posted at 2018-3-18 02:57
Thank you, the beta has been forwarded. Please refer to the steps below to upgrade it via the DJI Assistant 2 again.
1. Log into your DJI account.
2. Upgrade the firmware V 01.03.0813.

I'm logged into assistant and I only see v01.04.0300, 0200,0100. I don't see the .0813
2018-3-18
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DJI Thor
Administrator
Flight distance : 13602 ft
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avengermike Posted at 2018-3-18 12:24
I'm logged into assistant and I only see v01.04.0300, 0200,0100. I don't see the .0813

I am terribly sorry for the late reply. I had added the beta once again. Please try to sign out and log in again. If the beta still doesn't exist, I suggest registering another DJI account just for accessing the beta. Thank you so much.
2018-4-7
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avengermike
lvl.2
United States
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DJI Thor Posted at 2018-4-7 02:36
I am terribly sorry for the late reply. I had added the beta once again. Please try to sign out and log in again. If the beta still doesn't exist, I suggest registering another DJI account just for accessing the beta. Thank you so much.

Okay thank you again. I will look to c if it is their
2018-4-7
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avengermike
lvl.2
United States
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SO ive tried twice now, using assistant remote hooked to computer and drone connected to remote. first time reached 43% and got error 0x0b2803. Sec time it got to 66% and error 0x020103.
Anyone have any ideas?
2018-4-7
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avengermike
lvl.2
United States
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Tried to do just drone connected to assistant but it only made it to 40% and error 0x020104
2018-4-7
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avengermike
lvl.2
United States
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DJI Thor Posted at 2018-4-7 02:36
I am terribly sorry for the late reply. I had added the beta once again. Please try to sign out and log in again. If the beta still doesn't exist, I suggest registering another DJI account just for accessing the beta. Thank you so much.

Also I received Beta V01.04.0241. ive tried to downgrade to that I get errors 0x0b2803 @ 43%, 0x020103 @ 67%, 0x020104 @ 40%. first two were with remote wired to assistant and drone connected via remote. last time was drone connected via wire to assistant. the drones light will flash yellow all of a sudden and it will just power down and restart.
2018-4-7
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DJI Thor
Administrator
Flight distance : 13602 ft
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avengermike Posted at 2018-4-7 23:12
Also I received Beta V01.04.0241. ive tried to downgrade to that I get errors 0x0b2803 @ 43%, 0x020103 @ 67%, 0x020104 @ 40%. first two were with remote wired to assistant and drone connected via remote. last time was drone connected via wire to assistant. the drones light will flash yellow all of a sudden and it will just power down and restart.

If so, you might need to send the drone back for repair. Please fill in some info on the online repair link of our official web and then send it back. Here is the link: https://repair.dji.com/en/SelfRepair/Area
We will do our best to help this out.
2018-4-8
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avengermike
lvl.2
United States
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So after call after call dji denied to warrant my pro. Said seeing how it had been crashed they could deny any part of the warranty. Even tho it flew fine and worked correctly before this last update. Guess I'll have to call insurance agent and get it covered. After this I wont update my platinum and never buy a dji product again! I could see if right after crash the drone wasn't right I'd accept it 100%. But drone flew fine, camera worked as intended until firmware update. Thanks everyone for any help in this and have a great day!
2018-6-18
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fansa5ddaf6f
lvl.1

Turkey
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I'm having the same problem.
2019-3-14
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OPPOP
lvl.1
Flight distance : 64354 ft
Canada
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fansa5ddaf6f Posted at 3-14 07:58
I'm having the same problem.

I have the same issue. Anyone can help?
2019-3-24
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