Broken Controller?
456 3 2018-3-18
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Ben Parsons
lvl.1
Canada
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First day trying to use my new Mavic Air, and the controller appears to be broken.

The right joystick seems to not be centred properly, and rests pointing upward.

When i try to fly it, the left/right/backward works fine, but i cannot get it to fly forward using the RC.

I am guessing there is no easy way to fix this myself?


IMG_20180318_163343.jpg
2018-3-18
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hallmark007
Captain
Flight distance : 10017858 ft
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Ireland
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Why would you even try send it back shouldn’t be receiving RC in that condition.
2018-3-18
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A CW
Captain
Flight distance : 14177772 ft
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United Kingdom
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Raise a ticket with DJI support and return it under the warranty as a defective unit out of the box (DOA claim). Better still, if bought in person from a store, take it back and get it replaced there and then with a new one.
2018-3-18
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DJI Thor
Administrator
Flight distance : 13602 ft
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Ben, just to verify, does it only stuck in this place or it moves freely and stuck in one position? For your case, I suggest contacting our support to start a case and send the RC in for repair. You can contact us at http://www.dji.com/support.
2018-3-26
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