Hello,
I am new to drones. I crashed my Phantom 3 Standard, had it repaired, and tested so I know it was working, and now that I have it home can’t get it going. When trying to link my tablet I am getting “No internet connection.” When I try to turn the drone on both the drone lights up (batteries look good) and the remote controller looks fine, but can’t get the motors to start.

Any help would be greatly appreciated.
Thanks

The 'No Internet Connection' is a misleading message. It is coming from your tablet and it is really saying 'I can find a WiFi signal, but that WiFi signal has no connection to the Internet'. And that is true, because it is coming from the RC unit and it certainly does not have any connection to the Internet. What you must do is ignore the message and make the connection anyway.

Geebax Posted at 2018-3-18 15:25
The 'No Internet Connection' is a misleading message. It is coming from your tablet and it is really saying 'I can find a WiFi signal, but that WiFi signal has no connection to the Internet'. And that is true, because it is coming from the RC unit and it certainly does not have any connection to the Internet. What you must do is ignore the message and make the connection anyway.

Ok, do you mean my tablet should be connected via my usual wi fi connection? If so, that connection works fine, it’s when I try to use the Phantom wi fi that I get the message. Not sure if it means anything but the camera does work thru the tablet.

Jupiter44 Posted at 2018-3-18 15:32
Ok, do you mean my tablet should be connected via my usual wi fi connection? If so, that connection works fine, it’s when I try to use the Phantom wi fi that I get the message. Not sure if it means anything but the camera does work thru the tablet.

Thanks for your response by the way

Jupiter44 Posted at 2018-3-18 15:32
Ok, do you mean my tablet should be connected via my usual wi fi connection? If so, that connection works fine, it’s when I try to use the Phantom wi fi that I get the message. Not sure if it means anything but the camera does work thru the tablet.

Than you are ready to take off, and yes it is the only one wifi connection, use it

Vendex Posted at 2018-3-18 15:37
Than you are ready to take off, and yes it is the only one wifi connection, use it

Any idea why the motors won”t start?

Jupiter44 Posted at 2018-3-18 15:39
Any idea why the motors won”t start?

No, did you get any warning messages? Can you try auto takeoff function?

Vendex Posted at 2018-3-18 15:42
No, did you get any warning messages? Can you try auto takeoff function?

No warning, it just says disconnected. I did try the auto takeoff function but that didn’t work either.

Jupiter44 Posted at 2018-3-18 15:44
No warning, it just says disconnected. I did try the auto takeoff function but that didn’t work either.

So you have picture from camera, is that correct? I think it is good to reinstall the APP and try, if the problem continued, try re-linking the remote controller with aircraft again, I hope this will work for you

What color is the recessed light under the drone?

Jupiter44 Posted at 2018-3-18 15:32
Ok, do you mean my tablet should be connected via my usual wi fi connection? If so, that connection works fine, it’s when I try to use the Phantom wi fi that I get the message. Not sure if it means anything but the camera does work thru the tablet.

No, you do not need to connect to any Internet connection, you need to accept the connection from the RC unit, or Phantom WiFi as you call it. When you see the message, it is just telling you that the Phantom WiFi does not have a connection to the Internet, but that's fine, it does not need it. Until you accept that connection, you will not get anywhere.

Geebax Posted at 2018-3-18 15:55
No, you do not need to connect to any Internet connection, you need to accept the connection from the RC unit, or Phantom WiFi as you call it. When you see the message, it is just telling you that the Phantom WiFi does not have a connection to the Internet, but that's fine, it does not need it. Until you accept that connection, you will not get anywhere.

Geebax, do you think he is not selecting the phantom wifi on his device?

When I select the Phantom wifi it says “no internet connection.”

Vendex Posted at 2018-3-18 15:50
So you have picture from camera, is that correct? I think it is good to reinstall the APP and try, if the problem continued, try re-linking the remote controller with aircraft again, I hope this will work for you

Ok, thank you I will try that

That is normal.  Just select it

Geebax Posted at 2018-3-18 15:55
No, you do not need to connect to any Internet connection, you need to accept the connection from the RC unit, or Phantom WiFi as you call it. When you see the message, it is just telling you that the Phantom WiFi does not have a connection to the Internet, but that's fine, it does not need it. Until you accept that connection, you will not get anywhere.

Thanks for your response. How do I accept that connection?

Just tap on the word Phantom and the numbers.

ALABAMA Posted at 2018-3-18 16:05
Geebax, do you think he is not selecting the phantom wifi on his device?

Yes, I am trying to explain that he should ignore the message and accept that connection (as you suggested).

Geebax Posted at 2018-3-18 16:25
Yes, I am trying to explain that he should ignore the message and accept that connection (as you suggested).

Sorry I was away for a bit. Relinked my rc to drone and still nothing, camera works, everything is lit up but cant get the motors to start. Any ideas would be welcome.  Thanks

Jupiter44 Posted at 2018-3-21 15:45
Sorry I was away for a bit. Relinked my rc to drone and still nothing, camera works, everything is lit up but cant get the motors to start. Any ideas would be welcome.  Thanks

If the motors won't start, usually there will be a message displayed in the Go App telling you why. Can you see the output of the camera on your phone?

Still no luck trying to get motors to start. Re-linked rc to drone, everything is lit and camera is working but motors wont start. Any ideas?

Would the compass not being calibrated casue the motors to not start?

Geebax Posted at 2018-3-21 15:50
If the motors won't start, usually there will be a message displayed in the Go App telling you why. Can you see the output of the camera on your phone?

I am getting a compass error, saying to calibrate the compass. Do you think that can be the problem?

Geebax Posted at 2018-3-21 15:50
If the motors won't start, usually there will be a message displayed in the Go App telling you why. Can you see the output of the camera on your phone?

Also getting a message my aircraft has entered a warning zone (class B) Please fly with caution. I am currently in my house. I have started the motors in the house in the past (without props).

What color are your rear lights on the aircraft?

ALABAMA Posted at 2018-3-18 15:50
What color is the recessed light under the drone?

The lback lights (away from battery) underneath drone are red

Jupiter44 Posted at 2018-3-21 16:07
The lback lights (away from battery) underneath drone are red

Sorry the recessed light which i think is the one that shows whether linked or not is green

Geebax Posted at 2018-3-21 15:50
If the motors won't start, usually there will be a message displayed in the Go App telling you why. Can you see the output of the camera on your phone?

I got it to work, the compass had to be calibrated.  Thank you very much for your help and patience.

ALABAMA Posted at 2018-3-21 16:02
What color are your rear lights on the aircraft?

I got it to work. Seems that the compass had to be calibrated. Thank you vey much for your help and patience.

Geebax Posted at 2018-3-21 15:50
If the motors won't start, usually there will be a message displayed in the Go App telling you why. Can you see the output of the camera on your phone?

I got it to work, seems that i had to calibrate the compass. Thank you very much for your help and patience.

Jupiter44 Posted at 2018-3-21 16:19
I got it to work, seems that i had to calibrate the compass. Thank you very much for your help and patience.

Glad to hear you are working again.