I had a Phantom 4 flyaway and DJI looked at the flight data and said they would send a replacement but its been so long without a drone and case seems to be stuck. Can a mod please escalate? CAS-1516298-B4J1F5 CRM 0001001851968 Thanks

Hi Halecrater, I had checked your case, it is going through its process, our engineers had tested the drone, it will be shipped shortly, I will help to keep an eye on your case before it is being shipped. Appreciate your patience, hope you can receive the drone back soon.

DJI Thor Posted at 2018-3-20 19:15
Hi Halecrater, I had checked your case, it is going through its process, our engineers had tested the drone, it will be shipped shortly, I will help to keep an eye on your case before it is being shipped. Appreciate your patience, hope you can receive the drone back soon.

Hi again, just wondered if there's any news as has been so long now, good couple of weeks :-(

Halecrater Posted at 2018-3-22 04:35
Hi again, just wondered if there's any news as has been so long now, good couple of weeks :-(

Thanks for your patience. From the case status, your drone is delivered yesterday. Hope you can get it as soon as possible.

Received my replacement  drone thank you. Can I just check does that give me another 12 months warranty? Thanks

Halecrater Posted at 2018-3-24 11:40
Received my replacement  drone thank you. Can I just check does that give me another 12 months warranty? Thanks

Please note that if the drone is activated over 15 days and the crash is not caused by pilots's error, the warranty period of replacement drone will not be extended. Thanks for your support.