djiuser_u1fioz8UrNqU
lvl.3
United States
Offline
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My OSMO Mobile 2 arrived yesterday. I set it up and it all works just as expected, except it will not record video. When the video button is pushed it starts to record, the phone makes a little noise, and it stops recording. There is a 'blank' video captured, and if I try to play this DJI GO freezes up with a black screen, and I have to restart the app. This is with an iPhone 7+, with up to date software.
I went online with DJI chat today. The chat person directed me to the firmware uopdate video, actually for OSMO Mobile, using DJI Assistant 2, not a firmware update video for OSMO Mobile 2. Later I did locate the firmware update video for OSMO Mobile 2. It just says DJI GO will indicate if an update is available, and to do it with the phone. I had already done that when first setting up the OSMO Mobile 2, and it has not indicated a firmware update is required since then.
I have tried all the video modes, unsuccesfully. It does work in the slow motion mode, although it does not control exposure properly. When the video fails, the zoom function fails and DJI GO needs to be shut down and restarted for this to work again.
So a question, has anyone else seen a problem like this? Any suggestions for a solution? Any suggestions for when I contact DJI chat tomorow?
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