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Camera Transmission Problem
458 7 2018-3-21
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SebaF
lvl.4
Flight distance : 589462 ft
Argentina
Offline

Hi.

Since last update I have started having some problems with mi Video Cache. Actually, my video transmision signal.

My Hardware:
- Mavic Pro
- Mavic Pro Remote Controler
- Nexus 5X

My Software:
- DJI Official Go 4 App.

My Problem:  (Examples)
- https://photos.app.goo.gl/uZHmScyxNiWXgmWU2
- https://photos.app.goo.gl/RnFh5nGcehRrC6642
- https://photos.app.goo.gl/6xdQ4EN7N1cFN1e83
- https://photos.app.goo.gl/JyHGT4fxp9IrGG542
- https://photos.app.goo.gl/pAzF8wbTqm6UEw0V2

Impotant Data:
- The video saved at the SD card is PERFECT.
- I was always at less than 100 meters from the drone.
- There are not electrical lines there.
- It happens every time with my NExus 5X.
- I tried updating my DJI Go 4 App and Reinstalling it.
- I tried updating my Mavic Pro firmware and the Controller

Sorry for my bad English.
Trying my best.

I am the only one with this problem?
Thank you in advance.
2018-3-21
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Ahmed Hussain
Captain
Flight distance : 1279216 ft
  • >>>
Kuwait
Offline

Maybe the mobile that is cuasing this. Try to decrease cash resolution in the DJI GO 4. If the resolution is 1080 or auto make it 720.

I,m not sure if this available now or where in the app can do this!
2018-3-21
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dwainwayne28
Second Officer
Flight distance : 583323 ft
Trinidad and Tobago
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Very interesting.. try changing the Nexus 5X
2018-3-21
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DJI Susan
Administrator

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Hi SebaF, is there any chance change to another recommended mobile device to verify?
2018-3-22
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SebaF
lvl.4
Flight distance : 589462 ft
Argentina
Offline

Ahmed Hussain Posted at 2018-3-21 10:02
Maybe the mobile that is cuasing this. Try to decrease cash resolution in the DJI GO 4. If the resolution is 1080 or auto make it 720.

I,m not sure if this available now or where in the app can do this!

Is there an option to select "Smooth" / "HQ" / "Auto"
Another option is changing the Channel... I tried with all combinations, and Nothing.
2018-3-22
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SebaF
lvl.4
Flight distance : 589462 ft
Argentina
Offline

DJI Susan Posted at 2018-3-22 03:36
Hi SebaF, is there any chance change to another recommended mobile device to verify?

I was able to test it with an iPhone 7Plus and everything works well... But... Not with another Android...
2018-3-22
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Ahmed Hussain
Captain
Flight distance : 1279216 ft
  • >>>
Kuwait
Offline

SebaF Posted at 2018-3-22 05:01
Is there an option to select "Smooth" / "HQ" / "Auto"
Another option is changing the Channel... I tried with all combinations, and Nothing.

There was, but seemes that dji time by time while developing the app forgot it!

Try with the resolution of the mobile it self and decrease it.
2018-3-22
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DJI Susan
Administrator

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SebaF Posted at 2018-3-22 05:02
I was able to test it with an iPhone 7Plus and everything works well... But... Not with another Android...

It sounds like the compatibility issue. I'm sorry that the mobile device you mentioned is not in the recommended list and the performance cannot be ensured. You can find the recommended mobile devices here: https://www.dji.com/mavic/info#downloads
2018-3-24
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