Hi, are you using osmo mobile 1? Please adjust the adjustable arm right until it is balance. Just checked with IPhone 8+ and it balances. Thanks for your support.
DJI Elektra Posted at 2018-3-22 23:37
Hi, are you using osmo mobile 1? Please adjust the adjustable arm right until it is balance. Just checked with IPhone 8+ and it balances. Thanks for your support.
Yes its the Osmo 1 and I have the arm all the way out to the right and it still will not balance.
Montfrooij Posted at 2018-3-23 06:02
What happens when you have the Osmo Mobile OFF and you move the thing around a bit?
Does the phone fall to one side?
When its off and I move it around a bit it does fall to the one side
That is not how it is supposed to work. And you did push the phone all the way to the left?
And also extended the arm (you said so, but since I got it to work, I am looking for a solution since it worked with me).
DJI Mindy Posted at 2018-3-23 21:13
Glad to know you figured it out, hope you enjoy it, should you have any further questions, please don't hesitate to let us know.
DJI Elektra Posted at 2018-3-22 23:37
Hi, are you using osmo mobile 1? Please adjust the adjustable arm right until it is balance. Just checked with IPhone 8+ and it balances. Thanks for your support.
I cannot get this to balance for the life of me. 8 plus no case with arm all the way out, falls to the left all the way down