Hi! My Mavic Pro fell down from the sky from 6m into the snow. First I thought its common problem with the battery, but DJI said it's problem that Mavic thought its ground in the air and turned off props and crashed. DJI said it's pilot mistake, but is it?! Why do Mavic need ultrasonic sensors, they should say to Mavic brains, that's still not ground and keep landing, not turn off props.

Who had a common problem?

Log: [backcolor=rgba(249, 249, 249, 0.3)]http://app.airdata.com/main?share=ODyWrg

Hey Paul, sorry to read your post, this must have been frustrating for you. Could you tell us your case number here? We'll check the exact status and try our best to help you.

DJI Susan Posted at 2018-3-24 02:45
Hey Paul, sorry to read your post, this must have been frustrating for you. Could you tell us your case number here? We'll check the exact status and try our best to help you.

Hi! CAS-1563383-D5T8Y0

Thank you!

PaulBirman Posted at 2018-3-24 02:52
Hi! CAS-1563383-D5T8Y0

Thank you!

Received with thanks! I've checked your case in our system, please find the data analysis result as below:

1.The aircraft worked in GPS mode.
2.The pilot was pushing the throttle down and pitch stick forward, the aircraft was descending and flying forward, it crashed at t=1033s, h=0m.
Conclusion: Pilot fault, chargeable RMA.

Per the data analysis, I'm sorry to tell you that this is not a warranty case. I'll attach the screenshot for better understanding.

But it couldn't crash to anything because of its clear place. And it wasn't 0m, it was 6m

PaulBirman Posted at 2018-3-24 03:24
But it couldn't crash to anything because of its clear place. And it wasn't 0m, it was 6m

I mean there were no obstacles, its huge landing site, abandoned

Here is what my go app shows:

And yes, after crash i tried to fly, to understand how bad crash was

But anyway I look after all log files again.

PaulBirman Posted at 2018-3-24 04:10
And yes, after crash i tried to fly, to understand how bad crash was  

But anyway I look after all log files again.

Paul, the analysis is based on the flight log in the aircraft. Could you export the flight records as well for the double check? I'd like to forward to our engineers for further review. Thanks in advance.

DJI Susan Posted at 2018-3-26 20:30
Paul, the analysis is based on the flight log in the aircraft. Could you export the flight records as well for the double check? I'd like to forward to our engineers for further review. Thanks in advance.

Yes! Ive looked many times and yes its my fault Sorry.

PaulBirman Posted at 2018-3-28 22:30
Yes! Ive looked many times and yes its my fault  Sorry.

The drone has been shipped out already, hope you will get it soon, please keep us updated if there is any further issue after the flight test, hope you have a great time with it and fly safely.