I have a question, before I sent my drone in for repair I called to be sure my 1 year warranty covered what had happened. What happened was as I was flying, my drone unexpectedly returned home at 20%. The problem with this is that I turned this feature off days prior to this and the only thing leading to the resetting of my settings is the software up date. The only catch is, there is nothing in the terms and agreements about the settings being reset. So, the question is, is it right for them to charge me $329 dollars to repair it due to "user error"?

I don't know from your post what happened to require a repair but I think that DJI advises you recheck settings after updating software.

They do? I read over the terms before updating and I didn't see anything about that. I've done this with past DJI drones and never had this happen.

I also called them and the lady I talked to about it said the warranty coverded it. I don't know what to beleive in anymore!

What happened?

Like what happened to the drone?

I don’t see where the FALSE information is being expressed. This scenarios is just not considered in the warranty, so I guess it is up to DJI to honor it or not.

False would be stating something and then not honoring it.

Bad post title.

I know that the Mavic Pro Manual V2.0 states on page 61.  To check settings after any and all updates.

It clearly tells you in your manual that settings may change after updates, you should also check RTH settings before you fly.

It also seems strange that you don’t mention what happened and why this change caused you to crash.

B1houdini
Thanks for showing me that, it's just the fact that the person I called said that the warranty covered what happened, thats the part that really makes me angry.

djiuser_TR3vcDDhTI6k Posted at 2018-3-24 09:47
B1houdini
Thanks for showing me that, it's just the fact that the person I called said that the warranty covered what happened, thats the part that really makes me angry.

Your angry because your getting a warranty , this is all very confusing...

Hallmark007
No, i explained what happened and she said that the warranty covers it and that is not true, i have to pay the $330 fee of fixing.

LOMELI
Yeah, sorry about that title, it was a quick post because I was hiking and saw the email about the price.

djiuser_TR3vcDDhTI6k Posted at 2018-3-24 09:54
Hallmark007
No, i explained what happened and she said that the warranty covers it and that is not true, i have to pay the $330 fee of fixing.

Oh right so you have to pay, that’s a tough lesson to learn.

Hallmark
Yeah, i think i might suck it up and pay for it because i have gigs to shoot real estate

Do I have to pay for it before they send it back, or is it just something i can pay in a bit?

djiuser_TR3vcDDhTI6k Posted at 2018-3-24 10:08
Do I have to pay for it before they send it back, or is it just something i can pay in a bit?

If you don’t pay they will return undone.

Ok, thanks

What on earth did they "fix" for $329? If there was nothing wrong, what is there to fix? At most you should be on the hook for shipping.

Silvex
They doubled the cost for some reason and i dont know why

Wait, so it did a RTH and it landed and the drone is intact and you sent it in to be fixed?

djiuser_TR3vcDDhTI6k Posted at 2018-3-24 14:20
Silvex
They doubled the cost for some reason and i dont know why

Please provide your case number so we can confirmed the invoice of your case. Thanks for your support.

DJI Elektra
Case number is
CAS-1528102-S1J2P6

Or is it a 65 dollars per hour thing and thats why it was an extra 65 dollars?

ChasesDronePi
It returned home and it flew into a tree on the way back. But i had turned it off days prior to this and the software setting reset my settings.

djiuser_TR3vcDDhTI6k Posted at 2018-3-25 04:07
ChasesDronePi
It returned home and it flew into a tree on the way back. But i had turned it off days prior to this and the software setting reset my settings.

May I know which settings have been turned off? Here is a screenshot for you, is it Smart Return-to Home? Or the Low Battery Warning and Critical Low Battery Warning was just reduced?
For the service fee, it is not just the repair fee but the whole repair process including check-in the device, damage assessment, repair, flight test, quality evaluation and so on, appreciate your understanding.