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Active Track Object Selection Problem - iPhone X
764 13 2018-3-26
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fans5c82608a
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Sorry if this has been covered but I couldn't find anything by searching.
I just got my Osmo Mobile 2 and am trying to use it with an iPhone X. Everything has the latest firmware and iOS (as far as I can tell).

When I try to select my object to track, the DJI Go app selects something about an inch to the left.  The green box ends up around an object not related to my subject and always over to the left at least an inch from what I selected.  It happens every time.

I can sort of compensate by guessing the distance and selecting further right on the screen than where the object is but of course, this is less than ideal.

Is this a known thing or something I'm doing wrong?

Thanks for any help.

Chris
2018-3-26
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Montfrooij
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That is weird..
Is it like immediate, or when you release your finger the selection is off?
2018-3-26
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fans5c82608a
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Montfrooij Posted at 2018-3-26 11:03
That is weird..
Is it like immediate, or when you release your finger the selection is off?

When I let my finger off.  I'm working on a video to show the problem.
2018-3-26
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Montfrooij
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fans5c82608a Posted at 2018-3-26 12:01
When I let my finger off.  I'm working on a video to show the problem.

Ok.
Normal mode, or hyperlapse etc?
2018-3-26
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fans5c82608a
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Montfrooij Posted at 2018-3-26 12:42
Ok.
Normal mode, or hyperlapse etc?

Normal mode.  Customer service doesn't have any ideas.  Also tried re-installing app.  Same issue.  I'm going to try a different phone before I send this unit back as they are requesting.
2018-3-26
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Montfrooij
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fans5c82608a Posted at 2018-3-26 13:12
Normal mode.  Customer service doesn't have any ideas.  Also tried re-installing app.  Same issue.  I'm going to try a different phone before I send this unit back as they are requesting.

That is odd.
Other things work as expected?
Tap focus etc.
2018-3-26
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DJI Mindy
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Hi Chris, sorry for the experience with our product, we have been aware of this issue and with get it fixed in the next APP, we apologize for the inconvenience caused and appreciate your patience very much.
2018-3-26
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fans5c82608a
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Mindy, thanks for the reply.  Case "CAS-1605616-S8B8J3" was opened for this to send the unit back.  

Since this is a known issue, I won't send the OSMO back.

BTW - Here's a video for anyone interested...

2018-3-27
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Montfrooij Posted at 2018-3-26 13:25
That is odd.
Other things work as expected?
Tap focus etc.

Yes, everything else so far seems to work as expected.
2018-3-27
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Montfrooij
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fans5c82608a Posted at 2018-3-27 03:53
Yes, everything else so far seems to work as expected.

Wow, that is odd.
You say it is a known issue?
2018-3-27
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Montfrooij Posted at 2018-3-27 04:12
Wow, that is odd.
You say it is a known issue?

DJI Mindy (post #7 above) mentioned it was a known issue.  The support chat rep I had yesterday was not aware of the issue.
2018-3-27
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Montfrooij
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fans5c82608a Posted at 2018-3-27 06:11
DJI Mindy (post #7 above) mentioned it was a known issue.  The support chat rep I had yesterday was not aware of the issue.

Ok.
Hope you get it sorted out!
2018-3-27
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Montfrooij Posted at 2018-3-27 06:18
Ok.
Hope you get it sorted out!

Thanks.

I did just try it on another iDevice and had the same issue.  I really thought it would be a problem with the iPhone X but I verified the same problem on an iPhone 5.
2018-3-27
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Montfrooij
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fans5c82608a Posted at 2018-3-27 06:39
Thanks.

I did just try it on another iDevice and had the same issue.  I really thought it would be a problem with the iPhone X but I verified the same problem on an iPhone 5.

Ok, even more strange.
I checked today, mine is working fine on the OM1.
2018-3-27
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