Question about DJI Care Refresh - Moving to other country
1299 2 2018-3-26
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Adriano Araujo
Second Officer
Flight distance : 731565 ft
United States
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Hi,
  
  
I am Brazilian, living for a while in New York (hard to find a allowed spot and a good weather to fly here). Returning to my home country on May.
  
  
I have bought my Mavic Air with DJI care refresh. (back in January)
  
  
What if I must use Care Refresh when back to Brazil?
  
   I know there is no DJI Care Refresh there, but I guess I can mail the drone back to the US to get it repaired. Right?

And... to receive the Drone back, will DJI send it to me in Brazil or I have to ask for some friend (here in the US) to get it and send it?





2018-3-26
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Phantom Help
Captain
Flight distance : 228255 ft
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United States
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Yes, you'd have to send your drone back to the US since that's where you purchased your DJI Care coverage.
2018-3-26
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DJI Mindy
Administrator
Flight distance : 7 ft
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Hi Adriano, if you purchased DJI Care Refresh in the United States, you will have to send in the drone to US official repair center for DJI Care Refresh service, currently, we only provide free shipping label to North American Areas, it would be more convenient to have a US address.
2018-3-26
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