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Unable to post to forum
909 23 2018-3-28
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foliage
lvl.1

United States
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In my "real" DJI account I am unable to post to the forum.  (This is an account I just created in order to report this problem.)   If I try, it redirects me to a screen that displays: "Sorry, You need to verify activation own mailbox after can carry out this operation.  Click here to activate E-mail".  Clicking the link goes to a change password page.  This happens in both the DJI Go application and through the website.  At no time have a received an activiation code.  How do I activate my account so I can post to the forums?  Thanks, Steve
2018-3-28
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DJI Grace
Administrator

Hong Kong
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hey, could you please provide your user name for me
2018-3-28
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Jetta-The-Hut
lvl.4

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are you using Mac or apple products? I'm having trouble also with pictures and avatar uploading
2018-3-29
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DJI Elektra
Administrator
China
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Did you solve the problem now? Please keep us updated, thanks.
2018-3-31
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DUDI72
lvl.1

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DJI Grace Posted at 2018-3-28 19:24
hey, could you please provide your user name for me

I have the same issue too. With my real Account I can't post to Forum.
2018-3-31
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djiuser_SssKnGg89kQ8
lvl.2
United States
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Not sure if it's related, but I can't even change my username from the default.  I'm logged in, and when I try to change it, I'm told I'm not logged in.  Then I'm redirected to a page welcoming me back as if I was just logged in again.   Makes no sense.  I've tried 3 different we browsers with the same effect.
2018-5-23
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djiuser_SssKnGg89kQ8
lvl.2
United States
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I was able to change the avatar just now, but still get the not logged in error when changing username.
2018-5-23
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DJI Mindy
Administrator
Flight distance : 7 ft
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djiuser_SssKnGg89kQ8 Posted at 2018-5-23 19:42
I was able to change the avatar just now, but still get the not logged in error when changing username.

I tried to change the username and no error displayed, did you try other Browser? If the issue persists, please post a screenshot here for further support. Thank you.
2018-5-23
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djiuser_SssKnGg89kQ8
lvl.2
United States
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Yes, I've tried 3 different web browsers, all with the same problem.
2018-5-23
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DJI Mindy
Administrator
Flight distance : 7 ft
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djiuser_SssKnGg89kQ8 Posted at 2018-5-23 21:57
Yes, I've tried 3 different web browsers, all with the same problem.
[view_image]

Thanks for the screenshot, we have reported it to our engineers too look into and will come back to you later, please wait patiently, thank you.
2018-5-23
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DJI Mindy
Administrator
Flight distance : 7 ft
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djiuser_SssKnGg89kQ8 Posted at 2018-5-23 21:57
Yes, I've tried 3 different web browsers, all with the same problem.
[view_image]

Thanks for your patience, please log out and log in our account again to have a try.
2018-5-24
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GlowPuff
lvl.2
United States
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It works now, thank you!!
2018-5-24
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DJI Mindy
Administrator
Flight distance : 7 ft
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GlowPuff Posted at 2018-5-24 02:28
It works now, thank you!!

Glad to know it works, please let us know if there is any further issue.
2018-5-24
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FS_London
lvl.1

United Kingdom
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I am struggling to create a new thread.  Any ideas?  I have added a username and an avatar.  I have tried a couple of different browsers.  I keep getting 'you don't have authority to create a new post'
2018-9-14
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DJI Susan
Administrator

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FS_London Posted at 2018-9-14 06:11
I am struggling to create a new thread.  Any ideas?  I have added a username and an avatar.  I have tried a couple of different browsers.  I keep getting 'you don't have authority to create a new post'

Hi FS_London, the point system of the “New” group has been changed to 0~40 points, and this group of users is not able to create new posts. You may check this link: https://forum.dji.com/thread-165421-1-1.html
2018-9-14
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A1A1A1
New

Australia
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Sounds like not only is the the drone firmware crap so is the website.
2018-10-13
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DJI Susan
Administrator

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A1A1A1 Posted at 2018-10-13 15:31
Sounds like not only is the the drone firmware crap so is the website.

Hi A1A1A1, may I know what troubles do you encounter when accessing our website? Is there any error message or screenshot for better assistance? We'd like to check the exact status.
2018-10-14
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fans6cba1c5d
New

South Africa
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Hi All

I need some help figuring out what’s wring with my video. Yesterday I took a very beautiful video with my SPARK (with Micro-SD card). The video was about 8 minutes, and 2GB is size. It was a beautiful video of some ducks swimming in a pond and flying offf at stages and landing back in the water. They were not phased by the drone at all. Anyway, enough about my excellent photography skills.
The issue I’m getting now is that the HD video in the Micro-SD will not play at all. When I try to download it from the card to my DJI Go 4 app, it says the video is too short. VLC at some point siad the video format could bot be recognized (it’s .mp4 ). I have the full video cached to my phone but the quality is only 720p...I want the 1080p version. Does anyone know how to fix this? Your assistance is highly appreciated.

Regards
Sparkist
2018-11-8
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DJI Mindy
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Flight distance : 7 ft
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fans6cba1c5d Posted at 11-8 00:12
Hi All

I need some help figuring out what’s wring with my video. Yesterday I took a very beautiful video with my SPARK (with Micro-SD card). The video was about 8 minutes, and 2GB is size. It was a beautiful video of some ducks swimming in a pond and flying offf at stages and landing back in the water. They were not phased by the drone at all. Anyway, enough about my excellent photography skills.

Hi there, sorry for the troubles on downloading the footage, may I know if your mobile device has enough space to download 2G video? Will the video be viewed in the PC? Could you please post the error message here? Besides, what is the model of your mobile device and its Android version?
2018-11-8
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thechina
lvl.1
United States
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DJI Mindy Posted at 11-8 02:04
Hi there, sorry for the troubles on downloading the footage, may I know if your mobile device has enough space to download 2G video? Will the video be viewed in the PC? Could you please post the error message here? Besides, what is the model of your mobile device and its Android version?

I just bought a mavic air and I want to ask a question. I have a DJI account. I was unable to change the username on my computer (the website either told me it was taken or gave me an error). However, I realize it actually accepted my usernames because I can see them on my phone). I tried to add a photo as a avatar but it tells me that I must crop it, but it doesn't give me any way to crop it. Just a gray box with no working controls. It says I have 5 points but need 10 to make a new post. WTH is that for? I get 5 points for a username, 2 for an avatar (it is works). It says I get 10 for verifying my email, which I did, but it didn't give me points. All I want to do is ask this question. I used the smart capture gestures to take a selfie. No problem. But it only takes on photo. The group selfie takes 3 photos from different positions. This seems like a good option. Why is it not offered for a single person selfie? I say some posts say you need to V's and others say you need 3 V's to get a group selfie. I tried with both my hands (2 V's) and also both my wife's hands (4 V's total) but it will only do the single person selfie. Do I really need a 3rd person? I want to be able to get the 3 photo group selfie for a single person or for two people. How can I trick the mavic air to do this? Thanks.
2018-12-24
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DJI Mindy
Administrator
Flight distance : 7 ft
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thechina Posted at 12-24 20:17
I just bought a mavic air and I want to ask a question. I have a DJI account. I was unable to change the username on my computer (the website either told me it was taken or gave me an error). However, I realize it actually accepted my usernames because I can see them on my phone). I tried to add a photo as a avatar but it tells me that I must crop it, but it doesn't give me any way to crop it. Just a gray box with no working controls. It says I have 5 points but need 10 to make a new post. WTH is that for? I get 5 points for a username, 2 for an avatar (it is works). It says I get 10 for verifying my email, which I did, but it didn't give me points. All I want to do is ask this question. I used the smart capture gestures to take a selfie. No problem. But it only takes on photo. The group selfie takes 3 photos from different positions. This seems like a good option. Why is it not offered for a single person selfie? I say some posts say you need to V's and others say you need 3 V's to get a group selfie. I tried with both my hands (2 V's) and also both my wife's hands (4 V's total) but it will only do the single person selfie. Do I really need a 3rd person? I want to be able to get the 3 photo group selfie for a single person or for two people. How can I trick the mavic air to do this? Thanks.

Hi thechina, sorry to the troubles on uploading the avatar and starting your own thread, your avatar was not uploaded, please copter it via the third-party software it is is too big. When you get enough point, you can start your own thread.
For the selfie, it will take one picture once a time, if you would like Group Selfie, please make two or more V gestures at the same time, no need 3 persons. Please note the Group Selfie is only available in the area with the strong GPS signal, thanks.
2018-12-25
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SlowSL
lvl.2
Flight distance : 8407 ft
United States
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Hey guys, new to the forum, when I try to create a topic, it just boots me to the rules page.  I read through the page, and unless I missed something, I don't see any limit to new users creating a topic... could you help please?  This is the first place that lets me post anything.
4-17 11:44
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SlowSL
lvl.2
Flight distance : 8407 ft
United States
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SlowSL Posted at 4-17 11:44
Hey guys, new to the forum, when I try to create a topic, it just boots me to the rules page.  I read through the page, and unless I missed something, I don't see any limit to new users creating a topic... could you help please?  This is the first place that lets me post anything.

Nevermind, figured it out.
4-17 11:48
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DJI Mindy
Administrator
Flight distance : 7 ft
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SlowSL Posted at 4-17 11:48
Nevermind, figured it out.

Hi SlowSL, you have got enough points to rise to lvl.1 and are able to start your own thread, please keep us updated if you have any further concern.
4-17 19:11
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