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Vision Sensor Fault
686 3 2018-3-29
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FutechNZ
lvl.1
Flight distance : 16969 ft
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Ok so im pretty new to owning this Mavic Pro and i have not got a new error on the app saying i need to calibrate the vision sensor via pc. DJI assist see's the drone but there is not records of anything from it, doesn't show any firmware and when i go into the calibrate area i can't even get to the stage of calibrate. It tells me to reboot the drone, i do this and nothing happens. Ive looked through forums to try and figure this out and looks like im not the only one. Any help would be really appreciated.

2018-3-29
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DJI Diana
Administrator
Flight distance : 2408 ft

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Hi FutechNZ, I'm sorry to hear about the issue that you are experiencing. Please download the latest DJI assistant 2 from DJI official online store: https://www.dji.com/mavic/info#downloads, then log in your account to try it again. Below is the tutorial video for calibrating the Mavic air vision sensor, you can have a look and try the calibration for your Mavic pro again. Thanks!

2018-3-29
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FutechNZ
lvl.1
Flight distance : 16969 ft
New Zealand
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DJI Diana Posted at 2018-3-29 01:14
Hi FutechNZ, I'm sorry to hear about the issue that you are experiencing. Please download the latest DJI assistant 2 from DJI official online store: https://www.dji.com/mavic/info#downloads, then log in your account to try it again. Below is the tutorial video for calibrating the Mavic air vision sensor, you can have a look and try the calibration for your Mavic pro again. Thanks!

https://www.youtube.com/watch?v=xfcjxfMocLM&t=3s

Hey Diana,
I have tried everything and it still doesn't work. When i open assist it sees my drone and has all the options on the side but won't show firmware and when i go through the process of calibration i don't even get to the end screen where it lets you do the calibration. Keeps telling me to reboot the drone and that it doesn't see the trace when asked. This is really annoying as the warning is on my controller "phone" constantly. I also think this has been affecting the way it flys and operates as it does some weird stuff sometimes. It won't even show flight records or anything else in the assist. Any ideas before i guess ill be sending it back to dji?
2018-4-2
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DJI Diana
Administrator
Flight distance : 2408 ft

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Hi FutechNZ, sorry for the inconvenience. May I confirm that did your drone crash before or not? At the same time, please provide a photo of the error message on your DJI GO4 app and the DJI assistant 2, we'll look into it, thanks in advance!
2018-4-2
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