Tonight the two remotes went down one wont power up at all and the other stopped charging at 97% and nothing  shows on the screen but it does power up has anyone had these issues and knows a fix  thanks in advance

Both your remotes failed at same time?

HedgeTrimmer Posted at 2018-3-29 12:12
Both your remotes failed at same time?

They did
I'm going away for the weekend and took everything out to charge and update one wouldn't power up the other started charging but stopped at 95% and won't charge no more bizarre i know

Power outage/surge?

Andytattoo Posted at 2018-3-29 12:23
They did
I'm going away for the weekend and took everything out to charge and update one wouldn't power up the other started charging but stopped at 95% and won't charge no more bizarre i know

Both failing in same night.   What are the odds...

Clarifying:  
Update each, then charge each?  
Charge each, then going to update each?

Where I am going is - Is something wrong with the charger, that caused both to be damaged.
Or bad update caused a problem.

ADDing - Did you see or feel any static discharge while handling the Remotes?   The remotes should be hardened against ESD, but I have seen a few things get Zapped and die.

HedgeTrimmer Posted at 2018-3-29 12:32
Both failing in same night.   What are the odds...

Clarifying:  

charge then update but both were charging on different chargers one was the charger that came with the mavic the other was thru the usb on my mac  

Andytattoo Posted at 2018-3-29 12:37
charge then update but both were charging on different chargers one was the charger that came with the mavic the other was thru the usb on my mac

Two remotes being charged by different charging methods and both die.  That's a strange one.

?? That would point to something happening before you got them out to charge or as you were getting them ready to be charged ??

HedgeTrimmer Posted at 2018-3-29 12:32
Both failing in same night.   What are the odds...

Clarifying:  

seen and felt nothing

HedgeTrimmer Posted at 2018-3-29 12:40
Two remotes being charged by different charging methods and both die.  That's a strange one.

?? That would point to something happening before you got them out to charge or as you were getting them ready to be charged ??

nope afraid not both out of different bags and the same done today as been done in the past
been racking my brains to see if anything was done differently but everything has been the same as before

Andytattoo Posted at 2018-3-29 12:41
seen and felt nothing

Figured not.  But running out of things that would cause both to fail.

How old are the remote controllers?  
Been stored for a long time?

Wondering if internal batteries went bad due to age and long-time storage.

Flycaster Posted at 2018-3-29 12:28
Power outage/surge?

I wonder about that too.  
But when he said one remote was being charged by his Mac's USB port.  A power surge should have fried his Mac too.

HedgeTrimmer Posted at 2018-3-29 12:48
Figured not.  But running out of things that would cause both to fail.

How old are the remote controllers?  

Nope bought the two of the Mavics in September last year about 1hr flying time each unit if that  I'm new to this so didn't know if there was a way to reset them or something like that

Andytattoo Posted at 2018-3-29 12:51
Nope bought the two of the Mavics in September last year about 1hr flying time each unit if that  I'm new to this so didn't know if there was a way to reset them or something like that

Saw this:
Please turn off remote,
press C1+C2+ Record+ Camera settings dial at the same time,
then turn on remote

And this:
C1 + C2 + Camera setting wheel press + Shutter button above settings wheel all at the same time
and it will power on

And this from Admin here:
press and hold C1 + shutter button and power on the RC at the same time.

HedgeTrimmer Posted at 2018-3-29 12:54
Saw this:
Please turn off remote,
press C1+C2+ Record+ Camera settings dial at the same time,

tried that nothing

HedgeTrimmer Posted at 2018-3-29 12:54
Saw this:
Please turn off remote,
press C1+C2+ Record+ Camera settings dial at the same time,

no still nothing

Andytattoo Posted at 2018-3-29 12:55
tried that nothing

I know what I would do at this point, but I can't suggest it being it would void any warranty that is left.

Perhaps somebody else here knows the "Magic Bullet" solution.

Sorry.

HedgeTrimmer Posted at 2018-3-29 13:04
I know what I would do at this point, but I can't suggest it being it would void any warranty that is left.

Perhaps somebody else here knows the "Magic Bullet" solution.

thanks for your time magic bullet??? ha i feel like putting a lead bullet thru them both hahaha

Can you connect to either remote with DJI's Downloaded Assistant program running on Mac?  Then force a firmware change?
In few cases, people were able to downgrade or reload firmware on their Remotes to get them working again.  

Since, your under a time crunch with weekend trip coming up, it might be worth the attempt.

Website with write-up on DJI's Assistant 2 program

Hi Andytattoo, I'm sorry to hear about the issue that you are experiencing. Please contact our support to get a case number and send it in for diagnosis: https://www.dji.com/support. Thanks!

DJI Diana Posted at 2018-3-29 18:51
Hi Andytattoo, I'm sorry to hear about the issue that you are experiencing. Please contact our support to get a case number and send it in for diagnosis: https://www.dji.com/support. Thanks!

hi DJI Diana
i have contacted them and awaiting an email cheers

HedgeTrimmer Posted at 2018-3-29 18:47
Can you connect to either remote with DJI's Downloaded Assistant program running on Mac?  Then force a firmware change?
In few cases, people were able to downgrade or reload firmware on their Remotes to get them working again.  

thanks  i will give it a try

Andytattoo Posted at 2018-3-29 23:56
hi DJI Diana
i have contacted them and awaiting an email cheers

Thank you for the update. Hope everything will be fine soon. If you encounter any difficulties during the repair progress, feel free to contact us with your case number, we'll be here for help.

DJI Diana Posted at 2018-3-30 01:23
Thank you for the update. Hope everything will be fine soon. If you encounter any difficulties during the repair progress, feel free to contact us with your case number, we'll be here for help.

thanks