Mark The Droner
Second Officer
Flight distance : 2917 ft
United States
Offline
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fansf2f97391 Posted at 2019-12-31 22:07
i also have been in contact with customer service and no answers except to contact flysafe. Same problem, I receive authorization and exactly the same situation as "fans83" and others. My Phantom 3 advanced was only purchased in April of 2018. It appears that all the support is available for dji go 4 and the newer machines but has ceased on machines that are fairly new along with the dji go app. I am referring to the topic of which this thread is addressed regarding the "absent unlock list" on the dji go app and the Phantom 3 advanced. I just received my Ronin -S and it was lacking the 20w approved charger and in addition it was not available to order from your store. Wanted to use an approved charger in case anything happened and a non approved charger was the cause of any damage. Finally, customer service was able to retrieve one from the warehouse last week and I made payment immediately and still have not received it. In addition, it appears that I cannot order an additional Phantom 3 Advanced battery from your store. (No longer available). I agree with the gentleman above who said just be straight with us and let us know that the phantom three and DGI go app does not support the unlock list. I am using my drone for real estate photos and videos and sometimes the location maybe an hour away from my home base. If it appears that the unlock was accepted but was not transferred to the DGI go app it can cause a very unprofessional situation of being unprepared for a shoot and not being able to fly. I've seen many threads pertaining to the same issue and your moderators and or the fly safe people have not ever answered the question. This is very disheartening... I'd rather have DJI at least be truthful with your customers who have paid good money for either a recreational or a business drone. I will very much consider not continuing to do business with DJI based upon the way that I have seen customers questions go on answered without satisfactory or honest answers. It seems that the company's interest is in developing new products rapidly but not continuing with proper support for products that are only a few years old
What happens with the P4 fly safe maps has nothing to do with the P3 fly safe maps. Similarly, what happens with the P3 fly safe maps has nothing to do with the P2 fly safe maps. And so on.
You can get brand new OEM P3 batteries at BestBuy.com right now. They're on sale. If you need a battery or two or three, I suggest you buy them today before the sale expires.
https://www.bestbuy.com/site/dji ... 900.p?skuId=4406900
Re unlocking, I think your unlocking method can be improved. You may be confused with what gets unlocked. Your mobile device does not unlock the P3. My understanding is the unlock has to be done to the aircraft while you are online. What I do is unlock an area at home in advance with my desktop's browser while leaving my P3 system turned off completely. I am required to enter the P3's serial number, so I do that. I choose the dates, etc. It's a bit cumbersome but I like it better than doing it with the Go app. When I'm done, I close my desktop's browser and take my controller and P3 off the shelf and power it up. I connect to the P3 with my controller and mobile device while I am within range of my home's router. When I do that, the unlock is successfully applied to my P3P. It seems to me the unlock data moves from the DJI server through the internet to my home's router, then via wifi to my mobile device, then by cable to my P3 controller, then by Lightbridge to my P3P, where it is recorded. So the mobile device is not really involved other than as a chain link to move the unlock data. Once the unlock is recorded successfully into the P3, it's good, and it will stay good for the three days you chose using this method. You can then fly at the location with no need for an internet connection.
https://www.dji.com/flysafe/self-unlock
Good luck |
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