Hi everyone.
I crashed my drone today or rather it crashed itself...
After flying awhile I flew back to exchange the battery. After that I set off to 6m high and had to wait for GPS signal. Then, when GPS signal appeard I ascended another 10 meters and when I was just about flying to place I wanted to film drone started to fly sideway in different direction... I was powerless. It didn't react to remote control at all, just continued to fly it's own chosen direction and it did so quickly that I lost it from my sight after 4-5 seconds...
I found it after 30 minutes crashed on the edge of pavement without two propelers and with battery lying aside. I do not dare to power it back. I got already case number and it gonna be repared ( I hope).
My question is:
Is it possible to check fly data without powering drone ?
DJI GO showes just suden side flight and sudden stop but no reason obviously... so it is possible to find out more or I have to wait for respond of service ?
I attach some pictures just for those who curious of effects my adveture.

Have a look at Phantom help

If you upload your record there (there are instructions on the page how to do this)

And then post a link to the results here, some of the pilots here may be able to give a good idea of what the cause was.

That is bad.
Yes, you can retrieve your flight log from the DJI Go4 app.

ok.
this is last flying record from DJI GO :

last record

adam s Posted at 2018-3-30 13:15
ok.
this is last flying record from DJI GO :

You need to follow Aardvark suggestion and upload your DJIFlightRecord_2018-03-30_[16-46-27].txt and then post that link information here.

The information from your link was .txt and not a CSV file

You can also use Airdata UAV for uploading your .txt file

Sorry about the crash. Does look bad.

post the log and we can see what is happened to the drone..

Adam, I would recommend you provide the flight records to our support for data analysis. If you have any doubt in your case, you can post the number here. And we will try our best to help you. Hope it can be solved soon. I believe that our support will help you locate the problem. Thanks for your support.

adam s Posted at 2018-3-30 13:15
ok.
this is last flying record from DJI GO :

This is your flight log file
Something really strange with this.

DJI Elektra Posted at 2018-3-30 18:14
Adam, I would recommend you provide the flight records to our support for data analysis. If you have any doubt in your case, you can post the number here. And we will try our best to help you. Hope it can be solved soon. I believe that our support will help you locate the problem. Thanks for your support.

Hi Dji Elektra
Why is this tread hided in the Mavic Forum? Is there anything wrong here?
Thanks

G_Sig Posted at 2018-3-30 19:39
Hi Dji Elektra
Why is this tread hided in the Mavic Forum? Is there anything wrong here?
Thanks

The thread is in the service section, so we can track it easily. Thanks for your support.

DJI Elektra Posted at 2018-3-30 18:14
Adam, I would recommend you provide the flight records to our support for data analysis. If you have any doubt in your case, you can post the number here. And we will try our best to help you. Hope it can be solved soon. I believe that our support will help you locate the problem. Thanks for your support.

thanks.
Case number is : CAS-1609837-J0K0X8
log  : https://drive.google.com/open?id ... 6kJTieH2uKYy6W7jZOg
thanks for any help

maurom82 Posted at 2018-3-30 15:16
post the log and we can see what is happened to the drone..

I already did it I think.
Just to make sure : https://drive.google.com/open?id ... 6kJTieH2uKYy6W7jZOg
thanks

G_Sig Posted at 2018-3-30 18:46
This is your flight log file
Something really strange with this.

wow !
thanks. That is where it had happened. The drone was lying on the pavement on the end of red line. ( DJI GO showed last location about 10 meters before actual place) . Fortunately there was just a few children in the sand pit and no one was hurt. I tried to find propellers with a radius of 3 meters with no success. ( two propellers was missing - I think due to impact ? ). All in all -  I'm happy no one was hurt and I got drone back ( I really was thinking it had ended up in this pond on its way..)  
Unfortunately this log explain nothing about cause. From my point of view it looked like the drone decided to make suicide... I had no power to stop it...

adam s Posted at 2018-3-31 01:34
wow !
thanks. That is where it had happened. The drone was lying on the pavement on the end of red line. ( DJI GO showed last location about 10 meters before actual place) . Fortunately there was just a few children in the sand pit and no one was hurt. I tried to find propellers with a radius of 3 meters with no success. ( two propellers was missing - I think due to impact ? ). All in all -  I'm happy no one was hurt and I got drone back ( I really was thinking it had ended up in this pond on its way..)  
Unfortunately this log explain nothing about cause. From my point of view it looked like the drone decided to make suicide... I had no power to stop it...

This error NoGpsError(9) is something I have not seen before. You should post a new tread with that error in the name to get more responds to what went wrong. Your Mavic was in ATTI mode because of compass error.  As this tread has been moved as you can see in post #11 which prevent public from seeing this you wont get any respond from members who have not posted in this tread, that is why I advice you to post new tread.

adam s Posted at 2018-3-31 00:59
thanks.
Case number is : CAS-1609837-J0K0X8
log  : https://drive.google.com/open?id=12L6ECsNn5iHg96kJTieH2uKYy6W7jZOg

Thanks for the case number, please send in the drone at your most convenience when you get the shipping label and we will arrange data analysis when the drone arrives in facility as long as it is still in warranty period.

DJI Mindy Posted at 2018-3-31 18:55
Thanks for the case number, please send in the drone at your most convenience when you get the shipping label and we will arrange data analysis when the drone arrives in facility as long as it is still in warranty period.

hi
thanks. drone is already sent to the Netherlands.
adams

adam s Posted at 2018-3-31 22:52
hi
thanks. drone is already sent to the Netherlands.
adams

Please keep us updated, I think our support will take a good care of it. Thanks for your support.

DJI Elektra Posted at 2018-3-31 23:03
Please keep us updated, I think our support will take a good care of it. Thanks for your support.

hi
just got info that drone is received at DJI Netherlands .
I gives me a hope I'll get it back this month..
adams

adam s Posted at 2018-4-2 01:48
hi
just got info that drone is received at DJI Netherlands .
I gives me a hope I'll get it back this month..

I believe you will, the repair timeframe has been much improved, our repair center will help to get it sorted out as soon as possible, please keep us updated without hesitation if you need any assistance.

DJI Mindy Posted at 2018-4-2 03:27
I believe you will, the repair timeframe has been much improved, our repair center will help to get it sorted out as soon as possible, please keep us updated without hesitation if you need any assistance.

Hi
thanks. Actually I need some help...
I just got an email with UPS label... It is a bit late because I already sent parcel and according to case details progress inquiry Drone is already in service... Not sure what to do now.. how to let them know  that label is not needed. I don't wont mislead UPS and have someone knocking my door in vain.
regards
adams

adam s Posted at 2018-4-2 04:47
Hi
thanks. Actually I need some help...
I just got an email with UPS label... It is a bit late because I already sent parcel and according to case details progress inquiry Drone is already in service... Not sure what to do now.. how to let them know  that label is not needed. I don't wont mislead UPS and have someone knocking my door in vain.

Adams, just to clarify, you paid the shipping cost on your own right? Did you attach the case number in the parcel? If not, may I have the shipping label?

DJI Mindy Posted at 2018-4-2 19:08
Adams, just to clarify, you paid the shipping cost on your own right? Did you attach the case number in the parcel? If not, may I have the shipping label?

yes. I paid on my own and I attached case number inside the parcel. (printing of case number with description)
I did it because on the email with case number I got from DJI was  : shipping method: Ship by myself.

adam s Posted at 2018-4-2 20:09
yes. I paid on my own and I attached case number inside the parcel. (printing of case number with description)
I did it because on the email with case number I got from DJI was  : shipping method: Ship by myself.

May I have the screenshot of the email about 'ship by yourself'? We will help to verify, besides, please post your own shipping label here, we will inform the repair team for attention, thank you.

DJI Mindy Posted at 2018-4-3 02:34
May I have the screenshot of the email about 'ship by yourself'? We will help to verify, besides, please post your own shipping label here, we will inform the repair team for attention, thank you.

At the bottom of PDF I attched.
I sent it by Post Office . Tracking number: RN232404449GB to the adress given in email ( it is also on the PDF and it is the same as on the UPS label)
adams

adam s Posted at 2018-4-3 03:14
At the bottom of PDF I attched.
I sent it by Post Office . Tracking number: RN232404449GB to the adress given in email ( it is also on the PDF and it is the same as on the UPS label)
adams

Received with thanks! We've remarked the right tracking number in the case log. The local team will take care once the package arrived.

DJI Susan Posted at 2018-4-3 03:40
Received with thanks! We've remarked the right tracking number in the case log. The local team will take care once the package arrived.

Thanks for that.
Sorry for inconvenience due to my hotheaded acting.
I just was convinced I should send parcel by myself hence this fuss ..
regards
adams

adam s Posted at 2018-4-3 03:56
Thanks for that.
Sorry for inconvenience due to my hotheaded acting.
I just was convinced I should send parcel by myself hence this fuss ..

Adams, no worries, should you have any further questions, please feel free to contact us at any time, we're glad to help.