Hi,

New to drones - got a new Spark.

I own a Samsung Galaxy note 3. No problems installing DJI go 4, but problems loading the simulator in the Academy. It simply close down and gives a black screen.

First I thought it might be a problem with the wifi. Then I bought a cabel - still the same. The phone are set to have 10 minutes to close screen.

I have a little video here of what happens:



No problems with flight mode - only simulator.

Do You have any idea of what goes wrong.

Best regards,
Per

Hi, I would recommend you use the recommended devices when you use our app. Or you can use DJI Assistant 2 to use the simulator. Thanks for your support.

Hi DJI Elektra

Samsung note 3 is official named Samsung Galaxy note 3 and is is among recommended devices:



I am not the only one that has problems with the simulator software - many has the same problem with this software. It crash !

Do something

fans3040fc02 Posted at 2018-4-2 22:41
Hi DJI Elektra

Samsung note 3 is official named Samsung Galaxy note 3 and is is among recommended devices:

Sorry for my mistake. In this situation, please tell me the version of your app. I would forward the situation to our engineers for further check. Thanks for your support.

Hi DJI Elektra

DJI GO 4 v4.2.8(553-googlePlay)

Thanks for Your help

I also have a Note 3 but the video feed is constantly breaking up to the point that half the screen is covered with multi colour rasters. The lag makes it unuseable at about three seconds. It is currently on Lollipop and i cant upgrade past that point without doing something funky. i just decided to buy a used Ipad2 mini and this seems to work really well.

Note 3 is a pretty old phone and is probably unsupported by now.
You could try to download a older version like 4.1.15

DJT_MVSP Posted at 2018-4-3 05:12
Note 3 is a pretty old phone and is probably unsupported by now.
You could try to download a older version like 4.1.15

DJT_MVSP
Take a look at the 4# before You comment.

fans3040fc02 Posted at 2018-4-3 06:53
DJT_MVSP
Take a look at the 4# before You comment.

DJI GO 4 did support the note 3: it worked well before. But after so many updates, it is now slowing becoming unsupported. You can try to downgrade to an older version like 4.1.15

DJI has a natural focus on the essentials - the software for flight.
But when publishing a list of devices that are compatible and it turns out that many find that simulation does not work, DJI has not done their work well enough.
One has to expect that a company like DJI has mobile phones and checks the software before it is released.
The solution is NOT to downgrade.

fans3040fc02 Posted at 2018-4-3 22:38
DJI has a natural focus on the essentials - the software for flight.
But when publishing a list of devices that are compatible and it turns out that many find that simulation does not work, DJI has not done their work well enough.
One has to expect that a company like DJI has mobile phones and checks the software before it is released.

From your video, you connect your RC with OTG cable which is not supported now. Did you have the same problem when you build up wifi connection?

@DJI Elektra, On a side note, your list of compatible devices is largely outdated for both iOS and Android. You should get your compatibility tests and list updates faster.

DJI Elektra Posted at 2018-4-12 02:42
From your video, you connect your RC with OTG cable which is not supported now. Did you have the same problem when you build up wifi connection?

Yes I have the same problems with wifi:

djiuser_Kf4iPA3DtL3S Posted at 2018-4-12 03:23
@DJI Elektra, On a side note, your list of compatible devices is largely outdated for both iOS and Android. You should get your compatibility tests and list updates faster.

Thanks for your feedback. Please feel free to provide more advice.

fans3040fc02 Posted at 2018-4-12 04:30
Yes I have the same problems with wifi: https://www.youtube.com/watch?v=ZNsn5-rPu9s

I see. Please wait for our reply later. I would forward this situation. Thanks.