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Need to get Osmo fixed
311 2 2018-4-5
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jturner248
lvl.1
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I've already posted a thread but got no replies.  My Osmo is broken.  Nothing suggested online works.  It just beeps and hangs limp.  I can still see through the camera so everything is connected through the phone, etc.  I can even move it with the trigger. But I cannot get it to stabilize.  What do I do?
2018-4-5
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spokanedronephoto
lvl.2
Flight distance : 4935102 ft
United States
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I have the Pixel 2 XL and found that the phone presence sensor was not recognizing it. When I cover the sensor it works fine. I ended up clipping a mobile lens adapter over the sensor and it not only activates the gimbal it also balances it a bit better since the phone is so large. Hope that helps.
2018-4-5
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DJI Mindy
Administrator
Flight distance : 7 ft
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Sorry for the lack of reply, I just saw you have replied to my post, if the gimbal has been unlocked and the Osmo keeps beeping when you power on, the device will need to be sent in for repair service, it is hardware related, sorry for the trouble caused.
2018-4-6
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