Difficult company to deal with (for me). I sent my drone in on 16 Dec 2017 for repairs or replacement under the DJI Refresh program if repairs could not be contemplated. They send a repair invoice for $200. I mention I have DJI Refresh and it would be cheaper for me to invoke that. They keep sending me invoices for $200 - of course, the emails are “no reply” so I have to continually seek assistance to have an invoice for the DJI Repair program. Today, I received a tracking number - the drone is being returned not repaired/replaced. It is 6 April 2018 (FOUR MONTHS) after they received it. While there could indeed have been miss communication involved, it would have been nice if the invoices were not dead links and to be able to respond back via return email. Weeks would go by sending emails to support, that were not understood and incredibly frustrating to deal with. I hope I can start fresh upon the drone’s receipt and I can resubmit to get this thing replaced or repaired.
How everyone seems to have their turn around time to be about two weeks astounds me. To date, four months and I still haven’t received it...but apparently, it is on its way. |