DJI Thor
Administrator
Flight distance : 13602 ft
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Sorry for this case. First of all, did the drone hurt when you found it? Please arrange an overall inspection. Besides, may I know which firmware version are you using? Knowing that is the first use of the battery, if the firmware is the previous version before V01.00.0200, it is a known issue, update the firmware for both the drone and each battery to the latest version will fix this issue.
If you had already updated the drone and battery to the later version and this accident happened after the updated, please connect your drone to DJI Assistant 2, export all the data and upload to Dropbox, I will forward to our engineers for further checking. Please also added the screenshot firmware info.
If the drone has visual damage, I suggest sending the drone in for data analysis and repair.
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