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Sloppy RC antenna
644 10 2018-4-10
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george_007
Second Officer
Flight distance : 183045 ft
Sweden
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Hi Team!

One of my antennas on the Mavic Pro RC was a bit loose when delivered which means it not possible to adjust it to be straight up.
See video.

Is this something I can correct myself?

Regards
Georg


2018-4-10
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DJIJAKOB
First Officer
Flight distance : 740577 ft
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Norway
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Hi George!
The antenna should be stiff like the right antenna. It should be able to stand up on its own. I'd recommend you contact DJI Support or the dealer you bought the Mavic Pro from.
2018-4-10
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A CW
Captain
Flight distance : 13838848 ft
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United Kingdom
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Definitely ship it back - each antenna needs to be parallel to the other to optimise signal strength
2018-4-10
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george_007
Second Officer
Flight distance : 183045 ft
Sweden
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So there is no easy fix for this that I can do myself?
2018-4-10
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M2Wair
Captain
Flight distance : 1171719 ft
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Ireland
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Ship it back for repair, Do not try and repair yourself, new drone has warranty, send it back.
2018-4-10
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DH_Pilot
Captain
Flight distance : 3082175 ft
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Slovakia
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I have something similar with Mavic Air RC but it is happening only in cold.
2018-4-10
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george_007
Second Officer
Flight distance : 183045 ft
Sweden
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I hate to send it back now with the summer approaching and all...
2018-4-10
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DJI Thor
Administrator
Flight distance : 13602 ft
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George, may I know when did you purchase the drone? Regarding your case, if you do not want to send it in, please check if it affects the function, but we strongly suggest sending the RC in so we can help to take care of it.
Please fill in some info on our online repair link of our official web and then send it back. Here is the link: https://repair.dji.com/en/SelfRepair/Area
We will do our best to help this out.
2018-4-10
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george_007
Second Officer
Flight distance : 183045 ft
Sweden
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DJI Thor Posted at 2018-4-10 20:16
George, may I know when did you purchase the drone? Regarding your case, if you do not want to send it in, please check if it affects the function, but we strongly suggest sending the RC in so we can help to take care of it.
Please fill in some info on our online repair link of our official web and then send it back. Here is the link: https://repair.dji.com/en/SelfRepair/Area
We will do our best to help this out.

Hi Thor!

I bought it in August last year. Only have 11 flights with 1,5 hours of flight time on it. The remote had one antenna somewhat loose from the start.

2018-4-11
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DJI Thor
Administrator
Flight distance : 13602 ft
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george_007 Posted at 2018-4-11 12:42
Hi Thor!

I bought it in August last year. Only have 11 flights with 1,5 hours of flight time on it. The remote had one antenna somewhat loose from the start.

If so, I suggest sending the RC in for repair. And we hope that users can report the issues at the first time he encountered so we can help, besides, it is also important to ensure the full performance/function of the drone. Thank you.
2018-4-12
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maurom82
Second Officer
Flight distance : 143757 ft
Italy
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return it to DJI for repair...it's the best way..
2018-4-12
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