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Shipping within warranty question CAS-1652737-Q6M6C4
838 6 2018-4-10
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Elettrone78
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CAS-1652737-Q6M6C4

HI, I just opened a case for my Spark due to a malfunction with the image transmission.
The drone is under warranty and I even bought DJI Care back at the time.
I received a case number but on the case page a line states "ship by myself"...?
Isn't shipping covered and handled by DJI?
Will I receive a label by mail to apply to my package?

Thanks
2018-4-10
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DJI Mindy
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Elettrone, sorry for the confusion, I have confirmed with the logistics team and you are qualified for the shipping label, we will send it to you very soon, as for the system shows  'ship by myself', may I have a screenshot for further investigation? Thank you.
2018-4-10
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Elettrone78
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DJI Mindy Posted at 2018-4-10 19:25
Elettrone, sorry for the confusion, I have confirmed with the logistics team and you are qualified for the shipping label, we will send it to you very soon, as for the system shows  'ship by myself', may I have a screenshot for further investigation? Thank you.



Here it is, hope they send the label soon, thanks for the assistance.
2018-4-10
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DJI Mindy
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Elettrone78 Posted at 2018-4-10 23:04
[view_image]

Here it is, hope they send the label soon, thanks for the assistance.

Shipping label should have been sent to you, please check the email and sent in at your earliest convenience, as for the system error, we have reported to the related team to look into, sorry again for the inconvenience caused.
2018-4-11
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Elettrone78
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Thanks the label was received and the package is ready to be picked up by UPS this afternoon. Cheers.
2018-4-11
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DJI Mindy
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Elettrone78 Posted at 2018-4-11 02:18
Thanks the label was received and the package is ready to be picked up by UPS this afternoon. Cheers.

Nice to hear that, please keep us updated any time if you need further assistance, we are always here to help.
2018-4-11
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Elettrone78
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Flight distance : 2380761 ft
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Thanks a lot
2018-4-11
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