Hello! Recently I discovered that instead of 2.4 GHZ mode, my remote is on 5.8 GHZ mode. I choose 2.4 GHZ and select channel and it says "It will restart WI-Fi and then take effect". Sadly after that WI-FI doesn't reset and nothing happends. When I turned of my remote it goes back to 5.8 GHZ. What should I do?
Location: Estonia

Hi Flipzik, may I know what's the current firmware of the aircraft? As you mentioned the RC mode is 5.8GHz, do you refer the one in APP? Regarding the wifi resetting, you can check here: https://dl.djicdn.com/downloads/ ... ser+Manual+V1.0.pdf

DJI Susan Posted at 2018-4-12 19:53
Hi Flipzik, may I know what's the current firmware of the aircraft? As you mentioned the RC mode is 5.8GHz, do you refer the one in APP? Regarding the wifi resetting, you can check here: https://dl.djicdn.com/downloads/phantom_3_se/20170810/Phantom+3+SE+User+Manual+V1.0.pdf

Thank you for answering. DJI app says that I have most recent firmware for the aircraft.
Yeah I do mean the one in the app.
I actually tried WI-FI resetting but sadly it didn't do anything.

Flipzik Posted at 2018-4-13 04:00
Thank you for answering. DJI app says that I have most recent firmware for the aircraft.
Yeah I do mean the one in the app.
I actually tried WI-FI resetting but sadly it didn't do anything.

The aircraft firmware is v1.5.40, right? Which mobile device do you use? Which step are you stuck in resetting? We will appreciate if you can upload a short issue video for better assistance.

I cant use the 2,4 Ghz Band

DJI Susan Posted at 2018-4-16 03:30
The aircraft firmware is v1.5.40, right? Which mobile device do you use? Which step are you stuck in resetting? We will appreciate if you can upload a short issue video for better assistance.

Thank you for answering!
The aircraft firmware is indeed v1.5.40
Mobile device is Huawei p9.
I go into the app > Go for settings > click on the WI-FI logo > I can see that 5G is active meanwhile channel index 149 is active, because it is blue > I click on 2.4G and choose channel > it tells me "It will restart wifi and then take effect" > after that nothing happends, WI-FI just stays turned off.
Going from 5G channel 149 to 155 worked for me.
Also after 15 minutes of waiting when it should "take effect" it started beebing like hell and turned it off. After turning it off it was back to 155 channel 5G.

Thanks!

Flipzik Posted at 2018-4-16 05:15
Thank you for answering!
The aircraft firmware is indeed v1.5.40
Mobile device is Huawei p9.

Is there any chance change to another recommended mobile device to verify? Any difference? According to your description, it sounds very strange, but we still need the issue video/video recording so that our engineers can look into the exact status. Thanks for your cooperation.

Hello, I have absolutely the same problem with my brand new P3 SE. Plus the range of my remote controller is only about 100m. "Remote controller signal weak" and after few more meters "Signal lost" appears in red. This problems exist since the last firmware and app update. I have tried in different locations in Prague, Czech Republic and different mobile devices, but the problem persist. App: 3.1.30, Version: 1.5.40. Mobile devices: Xiaomi Redmi Note 3 (Android  6.0.1), Lenovo P1ma40 (Android 5.1).

the problem is with the 3.1.3 ........indeed a big problem after all the updates ...range quality did indeed becomes poorer...unless uses russian mod.......

DJI Susan Posted at 2018-4-17 01:09
Is there any chance change to another recommended mobile device to verify? Any difference? According to your description, it sounds very strange, but we still need the issue video/video recording so that our engineers can look into the exact status. Thanks for your cooperation.

Might it be so? One guy down there said it is app v 3.1.3 mistake

Please watch the following video:

https://youtu.be/5d0XNbB6Vvg

After switch off and switch on the RC, WiFi is set automatically to 5G again.

djiuser_fq6VK66lAQWl Posted at 2018-4-25 10:54
Please watch the following video:

https://youtu.be/5d0XNbB6Vvg

djiuser_fq6VK66lAQWl Posted at 2018-4-25 10:57
https://youtu.be/5d0XNbB6Vvg

Received with thanks! I'll forward to our engineers for analysis.

Flipzik Posted at 2018-4-23 09:39
Might it be so? One guy down there said it is app v 3.1.3 mistake

I‘m not sure if it is this case. I've forwarded all info to our engineers for review, will come back as long as there is an update.

Before firmware and app update everything was OK - switching between 2.4G and 5G was possible without any issues. Should be software bug...

DJI Susan Posted at 2018-4-26 02:51
Received with thanks! I'll forward to our engineers for analysis.

The video that he posted is the same thing I did. Hopefully it will be fixed soon

Flipzik Posted at 2018-4-26 05:05
The video that he posted is the same thing I did. Hopefully it will be fixed soon

Our engineers are reviewing this, I'll keep follow up as well.

A link to another thread with same issue and no solution yet, https://forum.dji.com/forum.php?mod=viewthread&tid=144491

Update: I just got the news from our engineers that the recurrence does not appear at our end. It is recommended to re-connect the WiFi after restarting.

DJI Susan Posted at 2018-5-14 02:14
Update: I just got the news from our engineers that the recurrence does not appear at our end. It is recommended to re-connect the WiFi after restarting.

Kind of didnt get what were you trying to say. It is your fault or mine then?

I tried everything. I is not possible to switch to 2.4G. Please note that this issue appeared after the firmware update!

djiuser_fq6VK66lAQWl Posted at 2018-5-17 05:18
I tried everything. I is not possible to switch to 2.4G. Please note that this issue appeared after the firmware update!

All right! I'll double check with our engineers to see if there are better suggestions.