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Lost camera controls and Gimbal
407 1 2018-4-12
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Guy driver
lvl.2
Flight distance : 495030 ft
United States
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Slowly I have lost the abilility to use the camera and gimbal.  I am working with tech on email and so far so good.  No solutions yet but working through the problem step by step.  
The first person video works but camera controls npot at all.  Would come alive after reinstalling the Go4 app to begin with but that is not working now.  Never crashed and still using the original props.  Tried all the forum sugestions and nothing their either.  MP and the latest firmware as of today and newer ipad mini with latest firmware too.  Can anyone tell me about the service route?
Thanks guy

2018-4-12
Use props
DJI Mindy
Administrator
Flight distance : 7 ft
Offline

Just to verify, will the gimbal perform self-check after powering on? Can you see the image transmission and is there any error message? We would like to make a troubleshooting firstly before sending in. If you would like to send in directly for evaluation, please fill in online repair request form here: https://repair.dji.com/repair/index
2018-4-12
Use props
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