Please select Into the mobile phone version | Continue to access the computer ver.
DJI osmo not found with Samsung Galaxy S9
2092 22 2018-4-13
Uploading and Loding Picture ...(0/1)
o(^-^)o
jscathome
lvl.1
Offline

Hello Forum,
with my new phone Samsung S9 the DJI go app doesn´t find my osmo.
I checked with my old phone S7. Everything works fine.
What to do that I can use the osmo with my S9.
Osmo Firmware 1.11.2.70

Thank you for any help

2018-4-13
Use props
Montfrooij
Captain
Flight distance : 1030678 ft
Netherlands
Offline

Any chance it is still connected to the other phone?
(happened to me....)
2018-4-13
Use props
jscathome
lvl.1
Offline

Hello Montfrooij,
no. Thats not the reason. I restartet the phones before each test.
Do you also use an S9?
Greetings
Juergen
2018-4-14
Use props
DJI Mindy
Administrator
Flight distance : 7 ft
Offline

Hi Juergen, sorry to read on this, do you mean you have connected to Osmo's wifi, but there is no Osmo option in DJI Go APP in Samsung Galaxy S9? If yes, may I have your APP version and a screenshot of the APP homepage?
2018-4-15
Use props
DJI Mindy
Administrator
Flight distance : 7 ft
Offline

Sorry Juergen, your last post was deleted by accident, I have seen the screenshot, have you tried to re-install the APP?
2018-4-16
Use props
jscathome
lvl.1
Germany
Offline

Yes - i reinstalled the app several times including resetting the password.
Here the Versions of the software again:
Osmo Firmware 1.11.2.70
App-version: 3.1.30
When i select the osmo in the app, a screen with the description 'how to connect' is shown.
On my old S7 everything works fine.
2018-4-16
Use props
jscathome
lvl.1
Germany
Offline

unbelievable

Hello Mindy,
the DJI Support mailed to me, that the new Samsung S9 is not supported.
"Dear customer,
thank you for contacting DJI Technical Support.
We are sorry to hear about the problem.
Unfortunately, the Samsung 9 is not on our list of mobile devices that we support.
......"

Bad news for me and, i think, many DJI-Users.
Greetings from Germany
Juergen
2018-4-16
Use props
DJI Mindy
Administrator
Flight distance : 7 ft
Offline

jscathome Posted at 2018-4-16 05:32
unbelievable

Hello Mindy,

Juergen, actually, our support is right, Samsung S9 is not in our compatible list at the moment, therefore, the compatibility cannot be fully guaranteed, this issue will also be reported to our engineers for more test and development, hope it will be added in the list as soon as possible. GTScreenshot_20180417_160656.png
2018-4-17
Use props
Nees
Second Officer
Flight distance : 80967 ft
Belgium
Offline

Please don't play the "not in the compatible list" -card in this case/  It is fully compatible, as is the S8.

I have an S9+, works without problem. Just make sure you have not other phone with Bluetooth on that used to connect to it. Had that problem when I was on the road with 2 phones and wouldn't find it. Then remembered my old phone was still on with Bluetooth on, disabled bluetooth, immediately found the osmo when app was restarted.

I'm sure your S7 connects to it, app doesn't need to be running on your S7.

2018-4-17
Use props
jscathome
lvl.1
Offline

Hello Nees,
good idea. I deactivated BlueTooth on my S9. The Osmo connected zu the wifi, but the app didn´t find it.
I installed the app once again with no result.
The app is only searching for the Osmo mobile that I don´t have.
I think i have to wait for an update of the app.
Greetings from Germany
Juergen
2018-4-17
Use props
New
Hungary
Offline

Hi,

with my new phone Samsung S9 the DJI go app doesn't find my osmo. Firmware 1.11.2.70.  software refreshing the samsung got involved into it s9+? Thx. Toni
2018-10-15
Use props
belashov
New

Russian Federation
Offline

Hi!
Has anyone used Samsung Galaxy note 9? Compatible?
2018-10-23
Use props
fans9444e3c9
lvl.2
New Zealand
Offline

Dear DJI,
It would be nice if you could include the Samsung s9 plus in you list of phones for Osmo plus. I use the mavic on this phone, but really sad that we cannot use the Osmo plus. Especially when going out with work colleagues this sumner functions.
Your earliest support will be highly appreciated.
Thanks.
1517052044873.png
2018-11-3
Use props
WebParrot
Captain
  • >>>
United States
Offline

fans9444e3c9 Posted at 11-3 22:25
Dear DJI,
It would be nice if you could include the Samsung s9 plus in you list of phones for Osmo plus. I use the mavic on this phone, but really sad that we cannot use the Osmo plus. Especially when going out with work colleagues this sumner functions.
Your earliest support will be highly appreciated.

Head on over the to Support section of DJI and start a Chat session.  You might get a Case# if they can't help you.  In my experience it got to the "engineers" faster and my similar matter was resolved in a matter of days.  Even got a call-back from a specialist.
2018-11-4
Use props
fans9444e3c9
lvl.2
Offline

jscathome Posted at 4-16 05:32
unbelievable

Hello Mindy,

Bad news for us. I use the DJI Mavic pro on the Samsung 9s plus. Not able to connect with osmo plus is a shame. Means to carry two phones unless DJI undates the app.
Very disappointing and DJI has to do somthing quick.
2018-11-16
Use props
fans9444e3c9
lvl.2
Offline

jscathome Posted at 4-16 05:32
unbelievable

Hello Mindy,

Bad news for us. I use the DJI Mavic pro on the Samsung 9s plus. Not able to connect with osmo plus is a shame. Means to carry two phones unless DJI undates the app.
Very disappointing and DJI has to do somthing quick.
Photo_1534332757788.png
2018-11-16
Use props
Mari
Captain
Flight distance : 1137110 ft
Netherlands
Offline

Are you using the same App to connect Mavic Pro and Osmo Plus?  For as far as I know the Osmo Plus uses the older App (For products before P4)...
2018-11-17
Use props
djiuser_cAIcWgxRLL3Z
lvl.1

Portugal
Offline

Hi there,
I found a simple solution for that problem (that i was also facing with Android 9)
Just put your Android Phone into Airplane Mode then, turn on wifi and connect to you Osmo.
Next, open your DJI Go App and... voilá...

It worked for me
2-12 08:51
Use props
fans9444e3c9
lvl.2
Offline

@nemeth.toni Posted at 2018-10-15 08:39
Hi,

with my new phone Samsung S9 the DJI go app doesn't find my osmo. Firmware 1.11.2.70.  software refreshing the samsung got involved into it s9+? Thx. Toni

Hi Guys,
I have the same problem not able to connect the Samsung s9 plus to  the osmo plus. Sincr Dec the tell me it is not in the compatiable lisy and has bern passrd to the engineers.
Are they jist fooling us customers and there is a way around this?
4-18 04:10
Use props
fans9444e3c9
lvl.2
Offline

@nemeth.toni Posted at 2018-10-15 08:39
Hi,

with my new phone Samsung S9 the DJI go app doesn't find my osmo. Firmware 1.11.2.70.  software refreshing the samsung got involved into it s9+? Thx. Toni

Hi Guys,
I have the same problem not able to connect the Samsung s9 plus to  the osmo plus. Sincr Dec the tell me it is not in the compatiable lisy and has bern passrd to the engineers.
Are they jist fooling us customers and there is a way around this?
4-18 04:10
Use props
fans9444e3c9
lvl.2
Offline

@nemeth.toni Posted at 2018-10-15 08:39
Hi,

with my new phone Samsung S9 the DJI go app doesn't find my osmo. Firmware 1.11.2.70.  software refreshing the samsung got involved into it s9+? Thx. Toni

Hi Guys,
I have the same problem not able to connect the Samsung s9 plus to  the osmo plus. Since Dec last year, they tell me it is not in the compatiable list and has been passed on to the engineers.
Are they just fooling us customers and there is a way around this?
4-18 04:11
Use props
fans9444e3c9
lvl.2
Offline

WebParrot Posted at 2018-11-4 06:18
Head on over the to Support section of DJI and start a Chat session.  You might get a Case# if they can't help you.  In my experience it got to the "engineers" faster and my similar matter was resolved in a matter of days.  Even got a call-back from a specialist.

Hi Guys,
I have the same problem not able to connect the Samsung s9 plus to  the osmo plus. Since Dec last year, they tell me it is not in the compatiable list and has been passed on to the engineers.
Are they just fooling us customers and there is a way around this?
4-18 04:12
Use props
WebParrot
Captain
  • >>>
United States
Offline

fans9444e3c9 Posted at 4-18 04:12
Hi Guys,
I have the same problem not able to connect the Samsung s9 plus to  the osmo plus. Since Dec last year, they tell me it is not in the compatiable list and has been passed on to the engineers.
Are they just fooling us customers and there is a way around this?

Not sure why you're replying to my post.  However, I suggest you re-read my suggestion and start a Chat Session to complain directly.
4-21 04:37
Use props
Advanced
You need to log in before you can reply Login | Register now

Credit Rules