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Cannot log in - Moderator - please help
605 9 2018-4-14
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Eug Drones
lvl.2
Flight distance : 152644 ft
United States
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Can you please help?
I literally cannot log on to the forum or DJI.COM
Does not matter from where - iOS, Windows, Chrome, Firefox, Edge, I get the attached.
I had to create a two new account to post this, and if I ever log off, I will not be able to sign in again, becasue I foolishly tested with the first new account, and signed off, and got the same error.

(I can sign in on the DJI 4 app with my original account, no problems.)

Can a moderator PM me for the TWO accounts that this is happening on?

Thank you.


Log in error

Log in error
2018-4-14
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DJI Diana
Administrator
Flight distance : 2408 ft

Offline

Hi, I'm sorry to hear about the issue that you are experiencing. Please send an email to djifansforumadmin@dji.com and provide your account number, the related support will check it for you, hope everything will be fine soon. If you need any further help, please feel free to let us know. Thanks!
2018-4-14
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Eug Drones
lvl.2
Flight distance : 152644 ft
United States
Offline

DJI Diana Posted at 2018-4-14 19:44
Hi, I'm sorry to hear about the issue that you are experiencing. Please send an email to  and provide your account number, the related support will check it for you, hope everything will be fine soon. If you need any further help, please feel free to let us know. Thanks!

No reply yet, please help!
2018-4-17
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DJI Mindy
Administrator
Flight distance : 7 ft
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Eug Drones Posted at 2018-4-17 06:05
No reply yet, please help!

Did you send email to the team via your Forum Account?
2018-4-17
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Eug Drones
lvl.2
Flight distance : 152644 ft
United States
Offline

DJI Mindy Posted at 2018-4-17 21:07
Did you send email to the team via your Forum Account?

Thank you.

Yes, I sent a message using the account that does not work here, but works on the DJI4 app, but not this account.

Is that what was needed?
2018-4-17
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DJI Mindy
Administrator
Flight distance : 7 ft
Offline

Eug Drones Posted at 2018-4-17 22:01
Thank you.

Yes, I sent a message using the account that does not work here, but works on the DJI4 app, but not this account.

Please PM me the email account which you were used to contact djifansforumadmin@dji.com, I will inform the team to reply as soon as possible, thank you.
2018-4-17
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Eug Drones
lvl.2
Flight distance : 152644 ft
United States
Offline

DJI Mindy Posted at 2018-4-17 22:13
Please PM me the email account which you were used to contact , I will inform the team to reply as soon as possible, thank you.

Still no reply's.
2018-4-20
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DJI Mindy
Administrator
Flight distance : 7 ft
Offline


Sorry that I just saw your message, the replay may be delayed because of the weekend, the team will reach out to you on Monday, thanks for your patience.
2018-4-21
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Eug Drones
lvl.2
Flight distance : 152644 ft
United States
Offline

DJI Mindy Posted at 2018-4-21 01:10
Sorry that I just saw your message, the replay may be delayed because of the weekend, the team will reach out to you on Monday, thanks for your patience.

After another week, still nothing works.
Thank you.
2018-4-26
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DJI Grace
Administrator
Flight distance : 405039 ft
Hong Kong
Offline

hi, Grace here. I have checked the email box and the background of forum. already activate your account manually. If there still problems for logging in?
Please provide your IP address here. No worries.
2018-4-27
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