DJI Natalia
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djiuser_MUwQ2Ejxa9X0 Posted at 12-19 21:09
Agree with title! Very good drone product but until you face a technical issue and needs to repair under warranty. They don't follow up, and they don't response to customers when ask for update. I sent 2 packages (1 drone and 1 faulty battery) to dji California, both still under warranty, and they want to charge me for the repair of the drone due to no fault of user (!?) and claimed that they did not receive the battery!? The drone went bonkers one day, took off and start flying left and right not listening to any command you give with the RC, crashed on a fence and finally fall from the sky, only 4ish months old. Sent an email to dji support to explain this and totally no response even when asked for update numerous times. regarding the other package with the faulty battery,received an email saying they r facing issues receiving the package, showed them UPS site showing its successfully delivered n even name of employee who picked up but dji stopped responding after(!?)
Hi there, I'm deeply sorry to hear about your unpleasant experience with our customer service, I have managed to get your ticket number via your forum account, it has been forwarded to the corresponding team to follow up, we'll keep you updated via email. |
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