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Home Repair VS. DJI Refresh
390 4 2018-4-17
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fans1a10fb76
lvl.4
Flight distance : 2069964 ft
United States
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I am off this week and wanted to fly my drone.  I crashed it and messed up the gimbal.  It keeps hitting the underlying plate.  I have done the basic troubleshooting and calibration and all seems fine.  I just got all the parts to replace the plate and the ribbon and I think the arm.  I looked at the videos on how to disassemble the whole thing and am a little intimidated.

I do have DJI care refresh.  If I attempt the repair and it fails will they still fix it????

Any help is appreciated.  
2018-4-17
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M2Wair
Captain
Flight distance : 1171719 ft
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Ireland
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Personally I would send it back toDJI and not risk a home repair or even third party repair.  By the fact you have care refresh I would use it.
2018-4-17
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hallmark007
Captain
Flight distance : 6038822 ft
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Ireland
Online

Not to sure if it effects your care refresh, but I’m certain it effects your warranty.

I would say you would be ok to have a go at trying to fix and as you say if it doesn’t work then ship it under Care refresh.
2018-4-17
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Celsus
Captain
Flight distance : 196594 ft
United Kingdom
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Why would you try to repair when you have Refresh cover? Send it in to make sure you don't have any other problems that you may have missed. The MP will be tested when repaired by DJI and you will have no worries if it is right when you do get to fly it again.
2018-4-17
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DJI Thor
Administrator
Flight distance : 13602 ft
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Sorry for the mishap, however, for the concern of the flight performance, we don't recommend self-repairing. Please send the drone to us so we can help to take care of it.
Please fill in some info on the online repair link of our official web and then send it back. Here is the link: https://repair.dji.com/en/SelfRepair/Area
We will do our best to help this out.
2018-4-17
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